Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Service Technical Specialist who will be responsible for managing relationships with third party installers and ensuring that Geotab solutions are deployed in accordance with company standards. This position requires a highly motivated, well organized and committed individual who can maintain excellent relationships with internal and external customers. This position involves working with a team of installation experts to manage Geotab installation programs. If you love technology and vehicles, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Field Service Technical Specialist, your key area of responsibility will be to work with Geotab customers, internal teams and installation partners to provide support and ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.You will also be responsible for overseeing the installation of pilot projects involving complex solution implementation and new product introduction and ensuring company deliverables meet customer requirements.You will need to work closely with Geotab’s Automotive Engineering Support, and Sales teams, as well as communicate with external customers and resellers. To be successful in this role you will be a team player with strong written and verbal communication skills, and have the ability to quickly develop rapport with customers and partners. In addition, the successful candidate will have a strong understanding of electronic components and the automotive industry.

How you'll make an impact

Provide design support for the Product team, analyzing user’s requirements, defining product specifications, and conducting field and simulation testing.
Work with Engineering teams to support issue investigations and provide relevant data.
Work with Sales and Solution Engineering teams on RFP responses for installation services.
Support customers, sales and installation teams to ensure installation and technical specifications are understood, priced correctly and delivered on time in accordance with Geotab's product offerings.
Oversee installation of pilot projects involving complex solution implementation and new product introduction. Ensure company deliverables meet customer requirements.
Work with installers to ensure they understand and use the Field Services department price list for installation services.
When required, perform installations in the field as a part of an installation demonstration, installation training or Pilot projects.
Participate in installer performance evaluation and audits. Ensure company installation quality standards are communicated and adhered to in the field.
Source and qualify new installation partners. Provide training on new products and services, resolve installer issues and concerns.
Create and Implement Installer Certification Tests.
Create Installation videos and guides in partnership with the Learning & Development team.
Author quarterly newsletters for our installation partners with the Marketing teams.
Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.
Must be flexible with work schedules to accommodate different International time zones.
Ability to travel up to 30% of the time.
Ability to travel internationally with a valid passport.

What you'll bring to the role

3-5 years of experience working as an installation field service specialist in Telematics, Automotive industry, or equivalent.
In-depth knowledge of automotive electronic components.
Experience with OBD and CAN communications, SAE vehicle standards, serial data interfaces.
Experience with both hardware and software integration required.
Knowledge of database systems and analyzing data sets.
Proficiency working with automotive/electronics test equipment, comfortable working with hand tools.
Knowledge of communications systems & networks (Cellular, GPS, serial data).
Experience managing third party contractor relationships.
Ability to learn and absorb new procedural information, and disseminate it to end-users.
Strong interpersonal relationship skills with ability to quickly develop rapport with customers and partners.
Outstanding customer service skills.
Excellent verbal and written communication skills.
Highly organized and able to manage multiple tasks and projects simultaneously.
Strong analytical skills with the ability to problem-solve to well-judged decisions.
A strong team-player with the ability to engage with all levels of the organization.
Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
Diploma/Degree specialization in electronics, industrial management or a related field highly valued.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

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