A bit about us
Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We’re looking for enthusiastic and ambitious people to join our talented team.
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
The Role
As a Product Support Analyst your aim is to provide immediate assistance to our customers and colleagues via email and instant messenger. Your daily task will be to map sportsbook feeds to Genius Sports data, ensure necessary sporting fixtures and aliases are correctly set up in our databases and perform other daily tasks that ensure extensive product offering to our clients in a timely manner. You will be regularly monitoring the sportsbook feeds mappings, investigating customer reports and providing assistance and feedback to any problems that arise.
- Communicating with relevant teams, solving problems.
- Monitoring and matching sports data such as fixtures, markets, betting odds.
- Solving and prioritizing problems inside the company and the parent company.
- Forwarding the information to the Development Team when necessary.
- Helping Support Operators and other internal teams with their work.
Required skills and Experience
- Excellent knowledge of sports
- Basic understanding of betting markets
- Good communication skills, including written and spoken English.
- Great multitasking skills
- Strong attention to detail
- Good problem-solving skills
What’s in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
