Associate, Regional Operations
Generation is the world’s largest, fastest scaling global employment program, providing young and mid-career adults with the opportunity to launch successful careers and change their life trajectories. Our goal is to deliver for our learners and employers simultaneously: supporting the personal and financial well-being of our graduates, while helping businesses make entry-level hires who are higher productivity, higher quality, retain longer, and are faster to promotion than peers.
Founded by McKinsey & Company, Generation is its own legal non-profit entity active in 12 countries to date – USA, Kenya, Spain, Mexico, India, Hong Kong, France, Italy, Pakistan, Singapore, Brazil and the UK – and is actively launching additional sites. Generation USA is currently live in 13 cities and is scaling rapidly to support learners across the country.
ADMINISTRATION & OPERATIONS TEAM CHARGE:
Building upon Generation USA's most recent Strategic Plan, Core Values, and learning to date, the Administration & Operations team will chart a clear and unified direction to further the development and implementation of internal organizational operations. The Administration & Operations team works to:
1) Ensure business governance, administrative compliance, and legal obligations, 2) provide knowledge management and serve as the historical recordkeepers and 3) Create innovative, sustainable, and efficient policies, processes, and systems for the organization.
This position will support the work of the Administration and Operations team. This role is responsible for planning, preparing, and executing the work as envisioned in alignment with the team charge, and to meet team and individual priorities and goals.
The Associate, Regional Operations reports to the Director, Administration and Operations.
The Associate conducts the day-to-day internal operations work to ensure regional staff is supported in meeting Generation’s goals and priorities. Will provide operational support to each of our regional teams in support of its students. Will coordinate with regional staff to ensure all internal business operations are considered, executed and well maintained.
This is a fully remote position.
Proactively and responsively provide operational support to regional staff and work. Identify key components of operational work necessary to support a group of student training programs in different cities and/or states grouped together by region. Regional grouping varies but can include supporting staff who work with up to five partners, who delivery training in up to four program subjects to approx. five hundred students per region also grouped by cohorts in staggered sessions. Establish systems and processes to ensure operational work such as coordinated communication and document storage with security and accessibility in mind are effective and efficient.
Support Account Management efforts. Will ensure all students enrolled in each program is accounted for in all operations related areas. Work with the National Ops Lead to ensure all regions receive the instructional materials they need. Work with the IT Lead to ensure all students have access to tech systems and platforms. Ensure all delivery partner billing is thoroughly reviewed for accuracy by reconciling all charges by program and student and payments are tracked. May assist with other student related support such as registering students in certification testing, etc.
Work with the Director to provide coordinated Project Management of org wide internal facing projects that cut across multiple departments. Assist with various projects as needed to execute tasks that provide operational value add and/or move a project to intended outcome. Provide value in areas of prior work experience all things related to Operations including Finance, Talent, Diversity, Equity & Inclusivity and Training & Development.
Prepare and execute operational logistics for Organizational wide internal facing calls/events at highest standard of excellence. Assist with logistics needs for a staff Off-site retreat aligned to the event’s purpose, priorities, goals and measures of success. Logistics include invitations, travel (guidance and arrangements), lodging, meetings space, meals, transportation, communication, post session and post event surveys. All items will be arranged within identified budget and will align with identified theme, content, speaker needs and support a positive staff experience.
You have a clear understanding of the work that needs to be accomplished. Can see how your efforts will contribute to the whole picture and willing to come to the table with proactive ideas, suggestions, solutions for advancing the work forward. Focus on executing and achieving results directly. Strives to continuously develop and better self, team, and organization. Uses appropriate depth of context and data to make sensible and timely decisions. Displays sound judgement when faced with opportunities/challenges. Ability to organize, prioritize, track and manage tasks, projects and workflow that require collaborative efforts of others, across the organization and with multifaceted and evolving responsibilities. Demonstrates sound moral and ethical principles professionally aligned with the organization's values.
Understand the important role this team and the impact its work plays in the organization. Acknowledge and thrive on the behind-the-scenes nature of the role. Seek out and maintain a deep knowledge of the organization- know what data and resources to tap in to and when, know where to easily find resources and if not, have an idea of who to ask. Operates proactively and creatively to “see around the corner” for possible solutions to emerging issues or to create innovations for staff and the organization. Must have an entrepreneurial mindset - be adaptable to operate within ambiguity; committed to taking risks and experiment; be flexible and be ready to pivot to a different course of action when needed given our fast-paced environment. Develop relationships with all internal staff members and some outside stakeholders to invest and motivate action to achieve results. Communicate clearly, effectively and in service of others across all mediums. Always operate with organizational stewardship in mind.
The Associate of Operations is most successful when they support the team to achieve its charge, priorities, and goals collectively as a unit and in an organized, efficient, and effective manner. They are operations consultants who operate in support of the organization. They are called upon to be thought partners, help problem solve and act on areas where operations staff can provide additional focused value add and impact due to their knowledge, skills, experience, and expertise.