ABOUT GENERATION

Generation is a nonprofit that transforms education to employment systems to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. The global pandemic has led to an unprecedented surge in unemployment. Even before the pandemic, more than 75 million young adults were out of work globally, and three times as many were underemployed—and 375 million workers of all ages needed to learn new skills by 2030. At the same time, certain jobs remain in high-demand, and 40 percent of employers say a skills shortage leaves them with entry-level vacancies. To date, more than 38,000 people have graduated from Generation programs, which prepare them for meaningful careers in 14 countries. Generation works with more than 3,900 employer partners and many implementation partners and funders.

POSITION OVERVIEW

The Regional Program Delivery Partner (PDP) Manager will report directly to the US Partnerships Director and will have full responsibility for delivery of our programs run by PDPs across the US, whilst building out foundations for ongoing growth. S/he will coordinate relationships with a portfolio of PDPs running existing programs and oversee the launch of new PDPs. PDP run programs are defined as programs where the staff of other organizations (usually non-profits or community colleges) teach Generation curriculum, working closely with Generation staff.

The Regional PDP Manager will be a key point of contact for our main stakeholder groups – the internal Generation program teams (Learner Experience, Admissions, Marketing, Operations), Program Delivery Partners, employer partners, and students– and will be responsible for growing strong corporate and community relationships. 

This is a full-time and fully remote position.

RESPONSIBILITIES

  • Partner Prospecting and MOU management (15%)
    • Prospect and research potential partners within region
    • Aid in communication with prospective partners
    • Assist in MOU creation and revisions
    • Communicate with Launch Manager to maintain launch timeline
    • Research local workforce ecosystems to find: tech resources, funding opportunities, employer partners, etc.
  • Managing Program Delivery Partner (PDP) Relationships (50%)
    • Maintain regular contact with partner to provide frequent updates on program status and outcomes, address any challenges, and ensure success of the program
    • Act as liaison for the PDP to Generation US National team, providing feedback, recommendations and experiences as we continue improving the Generation model nationally and codifying best practices for PDPs.
    • Assist in the onboarding of PDP instructional staff and serve as their point of contact for Generation-related questions
    • Manage program logistics (e.g., scheduling needs, resources)
    • Tackle operational challenges (e.g., instructor issues, tech issues, enrollment issues.) via communication with appropriate teams
    • Collaborate as partners to meet our shared goals, working within the template of the contracted agreement between us, plus processing change requests when needed
  • Monitoring Program Delivery Partner (PDP) Outcomes (15%)
    • Evaluate program against agreed upon objectives and metrics guided by Generation US National team at frequent and regular intervals
    • Collaborate with national team to evaluate program against agreed upon objectives
    • Incentivize scale at PDPs, ensuring that every PDP is serving at least 100 students annually, and looking for ways to dramatically increase that number
    • Update internal data systems consistently (Google trackers, salesforce, etc) 
  • Drive Generation <> Program Delivery Partner (PDP) Communication (10%)
    • Maintain regular contact with PDPs (both existing and potential), provide frequent updates on program status and outcomes
    • Provide transparent communication between Generation and PDPs around what is working, what is not, and how we work together to maximize impact for participants
  • Engaging Local Governmental agencies  (10%)
    • Manage relationships with other key stakeholders in the region (e.g., Mayor’s Office)
    • Build and maintain relationships with local funders and govt entities to build regional partnerships for Generation & PDP

ABOUT YOU

You have outstanding leadership skills and are energized by building strong partnerships. You seek to constantly create new connections and deepen existing ones. You are a self-starter and thrive in a dynamic, entrepreneurial fast-paced work environment. You have an ability to both see the big picture and ensure that the details are getting done. You have extensive experience managing programs from inception to completion.

Specific requirements include, but not limited to:

  • Creative, strategic, and analytical thinker with the ability to manage multiple types of partnerships and balance short and long-term objectives
  • Minimum of 3 years of demonstrable partnership management experience in fast-paced, high-growth, client-facing position
  • Professional demeanor with exceptional ability to establish credibility with executives
  • Strong communication skills with the ability to synthesize and share a lot of data
  • Excellent organizational and communication skills with high level of attention to detail in tasks and interactions
  • A growth mindset; self-reflective and open to frequent feedback 
  • A positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • An entrepreneurial spirit, embracing the opportunity for creativity and hard work inherent in a start-up
  • Ability to diagnose partner needs through exceptional problem-solving abilities 
  • Poised under pressure 
  • A strong sense of ownership (takes personal responsibility for meeting objectives) and timeliness
  • Ability to comfortably navigate new technologies (e.g., Generation App, changes to data tool)
  • Data-driven approach in presenting/influencing and informing decisions
  • A passion for supporting economic and community development in assigned regions

BACKGROUND REQUIREMENTS

  • Managed client accounts within a nonprofit preferred

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds. “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

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