Generation is the world’s largest, fastest scaling global employment program, providing young and mid-career adults with the opportunity to launch successful careers and change their life trajectories. Our goal is to deliver for our learners and employers simultaneously: supporting the personal and financial well-being of our graduates, while helping businesses make entry-level hires who are higher productivity, higher quality, retain longer, and are faster to promotion than peers.

Founded by McKinsey & Company, Generation is its own legal non-profit entity active in 9 countries to date – USA, Kenya, Spain, Mexico, India, Hong Kong, France, Italy, Pakistan and UK – and is actively launching additional sites. Generation USA is currently live in 11 cities and is scaling rapidly to support learners across the country.


In July 2016, Generation launched its first program customer service training for entry-level employees in Jacksonville, however, over the past year the program was on hold as we developed an incumbent training program. This role would help to re-launch our customer service program. The customer service program will offer participants integrated technical, behavioral, mindset, and employment skills training, social services, and mentorship, and a supportive community.

We are seeking a talented full-time mentor to start as soon as possible. The Mentor will drive results in five major areas: (1) academic counseling, (2) career counseling, (3) alumni support, (4) social support, and (5) recruitment support. Additionally, the Mentor will be responsible for monitoring and tracking progress across all areas. The Mentor will report to the Generation Jacksonville Program Coordinator.


Academic Counseling

  • Facilitate weekly 1:1 academically-focused coaching conversations with each participant to set program goals, track performance, and provide positive, constructive, and goal-aligned feedback
  • Identify at-risk participants and create individual education plans to help them succeed once they leave the program
  • Monitor all participants’ academic goal progress
  • Occasionally conduct 1:1 sessions using video conference
  • Facilitate curriculum as a substitute when there is a need

Career Counseling

  • Monitor all participants’ career prospects, interviews, and other career information

Alumni Support

  • Ensure bi-monthly phone calls with participants for 90 days after Graduation to ensure retention, and strong performance on the job
  • Visit graduates on-the-job, as needed, to coach and support towards retention and strong performance
  • Address life issues that "get in the way" during the program and in the first 3 months of employment.
  • Consistently track interactions and update participant tracker

Social Support

  • Support Program Manager with the delivery of material supports and wrap around services (e.g. bus passes, stipends, etc.)
  • Address potential barriers to successful outcomes for job attainment and retention by working with Program Manager to connect participants to social services and mental health resources

Recruitment Support

  • Support Program Manager with recruitment efforts as needed such as interviewing candidates, participating in information sessions, and screening interested candidates

Digital Data Tracking 

  • Collect and enter student data into Generation data tracking systems
  • Update student data weekly
  • Use hybrid program data tools as needed


You have outstanding interpersonal skills and are energized to coach our participants to achieve professional and personal success. You have a collaborative and positive spirit to work closely with participants from diverse backgrounds. You are proactive in evaluating daily interactions with participants and creating long-lasting interventions to ensure their success. Most importantly, you have a proven ability to tailor your communication in an honest, open, transparent, yet nurturing way.   

Specific requirements include, but are not limited to:

  • Experience teaching, coaching and/or working closely with adults and/or has extensive knowledge of current trends and issues in adult education
  • Professional demeanor, excellent organizational and communication skills, and attention to detail
  • Ability to collect and analyze participant data that will influence participant interactions
  • Self-reflective and open to frequent feedback from participants and program team
  • Positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • Goal-oriented and ability to complete tasks in a timely manner
  • Experience working in a start-up environment is a plus


  • Background in mental/behavioral health or counseling preferred

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds. “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

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