The Partnership Manager is a full-time role that will lead the launch of a Generation IT program in Charlotte and then have the opportunity to serve as the primary representative of Generation on-the-ground once the program is active. The role will have two phases. In the first phase, the role will cultivate various partners, including non-profits, government groups, employers, community-based organizations, and institutions of higher learning and identify a target professional program for Generation to deliver the most value to the community. Upon establishment of ideal partnerships and identification of a professional program, the role will enter into its second phase. In this second phase, the primary functions of this role will be to support the non-profit partner delivering the program, deepen employer partnerships, and ensure that the program meets Generation USA target metrics on recruitment, graduation placement, and job retention.
In January 2019, Generation is launching a planning phase in Charlotte over ~3 months that will enable us to identify the target partners and professional program to support the region’s opportunity youth in building thriving careers in middle-skill professions in healthcare. Once the partners and professional program are confirmed, we will launch a pilot phase to train 100 young adults in four cohorts over 12 months. Based on the success of our graduates and employer demand, we will continue to scale the program.
This is a remote role that will eventually require co-location at the selected non-profit partner’s location.
- Drive partnerships and activities during planning phase by:
- Identifying and cultivating potential partners, researching the workforce landscape, and determining optimal path for a new Generation program in the region
- Collaborating closely with the Generation team already in Charlotte
- Leading outreach to new potential partners on behalf of Generation
- Maintaining regular contact with potential partners and providing frequent updates on planning phase status
- Managing relationships with other key stakeholders in the region (e.g., Mayor’s Office)
- Coordinating partner relations events to raise awareness and interest in Generation
- Researching workforce landscape, job vacancy data, and projected growth in talent demand
- Acting as liaison to Generation US National team, contributing insights and experiences as we continue improving the Generation model nationally and codifying best practices
- Collaborating with Generation US National team to evaluate opportunities for professional program based on partners identified and the greatest opportunity for impact.
- Once partner is selected, drive partnership relationship by:
- Maintaining regular contact with partner to provide frequent updates on program status and outcomes, address any challenges, and ensure success of the program
- Developing deep relationships with key partner stakeholders by providing high-touch service
- Coordinating program events in collaboration with partner to recruit students and engage alumni
- Collaborating with partner to establish and execute against timeline for training and employment of Generation students, including application submission and auditions
- Acting as liaison to Generation US National team, contributing insights, recommendations and experiences as we continue improving the Generation model nationally and codifying best practices for employer partnerships
- Effectively deliver program outcomes by:
- Leading recruitment of program students in coordination with Generation US National team (e.g., marketing, digital)
- Supporting the selected partner Instructors in delivering technical content designed by Generation
- Overseeing and coaching Generation program Mentor in delivering ‘soft skills’ curriculum content and providing students guidance and support
- Managing program logistics (e.g., scheduling needs, resources)
- Building network of community organizations to identify wrap-around support services for students to overcome barriers to successful program completion and employment
- Evaluating program against agreed upon objectives and metrics guided by Generation US National team at frequent and regular intervals
- Maintain ROI data collection and activities by:
- Ensuring complete and accurate reporting
- Utilizing a file system with participant information and program records; ensuring team (instructors and mentor) keep this information up to date on the Generation Data Tool
- Conducting analysis to demonstrate ROI including managing logistics and collect ROI data
- 100+ program participants confirmed in 2019
- Confirmed commitment of non-profit partner to support delivery of the Generation program
- Confirmed commitment of employer partners to interview no fewer than 100 Generation program graduates for hire for a specific role during subsequent pilot phase and pay Generation employer fees for sustainability
- Cultivation of Generation network that includes non-profit organizations engaged in workforce, opportunity youth, and wrap-around services to enable ease of recruitment and student support once program launches
- 80% job retention with employer for at least 180 days
- 80% program graduation rate across programs
- 100% of graduates pass the certification aligned with the program
- 85% of graduates employed within 30 days of graduation
- 90% job retention at 90 days after employment
You have outstanding leadership skills and are energized by building strong partnerships. You seek to constantly create new connections and deepen existing ones. You have an entrepreneurial spirit and are comfortable with ambiguity that comes with start-up environments. You have a knack for ‘getting things done,’ have high levels of ownership over your work, and don’t mind rolling up your sleeves to solve challenges.
Specific requirements include, but not limited to:
- Creative, strategic, and analytical thinker with the ability to manage multiple types of partnerships and balance short and long-term objectives
- Minimum of 3 years of demonstrable partnership management experience in fast-paced, high-growth, client-facing position
- Professional demeanor with exceptional ability to establish credibility with executives
- Excellent organizational and communication skills with high level of attention to detail in tasks and interactions
- A growth mindset; self-reflective and open to frequent feedback
- A positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
- An entrepreneurial spirit, embracing the opportunity for creativity and hard work inherent in a start-up
- Ability to diagnose partner needs through exceptional problem-solving abilities
- Poised under pressure
- A strong sense of ownership (takes personal responsibility for meeting objectives) and timeliness
- Ability to comfortably navigate new technologies (e.g., Generation App, changes to data tool)
- Data-driven approach in presenting/influencing and informing decisions
- A passion for working with disadvantaged young adults (ages 18-29), and an interest in leading a community-based coalition across multiple local organizations
- A passion for supporting economic and community development in Southeastern Michigan
- Managed client accounts within a nonprofit preferred
Generation is a global youth employment organization that helps provide young adults with the opportunity to launch successful careers and change their life trajectories. Generation is a non-profit founded by McKinsey & Company, aimed at training and employing youth across 6 countries – USA, Kenya, Spain, Mexico, India, and Hong Kong – and is actively launching additional sites.
In the USA, 6.7 million young adults are out of school and out of work. At the same time, 44% of employers say a skills shortage is leaving them with entry-level vacancies. By bridging the skills gap, we can create impact for both employers and young adults Generation USA has launched programs in four sectors: healthcare (CNA), customer service (retail sales associate, front desk agent, call center), IT (help desk, network support), and skilled trades (construction helper – NCCER certified). Additional programs can be built out based on employer demand (e.g. medical billing, medical assistant, programming).
Thus far, Generation USA has graduated 1200 young people across 10 cities in just over two and a half years. 95% of supervisors say they would hire a Generation graduate again, and 87% of graduates were ranked above average relative to peers. Students also recognize the impact of the program, evaluating their life almost a rung and a half higher on a ten rung “life quality and well-being index ladder between the start and end of the program. We currently operate in 12 cities—Atlanta, GA; Baltimore, MD; Birmingham, AL; Charlotte, NC; Cleveland, Ohio; Dallas, TX; Jacksonville, FL; Las Vegas, NV; Miami, FL; San Juan, PR; Washington, D.C.; and Wilmington, DE.
Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds. “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”