Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
Someone with a strong customer service background and a readiness to handle lots of moving pieces. This position is heavily involved in public-facing functions like greeting students/instructors, checking guests in, assisting with events and class setup, troubleshooting AV/technical issues as they arise, and tidying up before/after classes...all with a smile on your face.
The main focus of this role is to be a customer service wizard!
Greeting everyone who walks through the door
Acting as a brand ambassador for GA; Understands our products and is able to answer general questions about them
Checking students/guests in for classes and events
Assisting instructors with setup of projectors/presentations prior to class
Setting up rooms for classes and spaces for events
Troubleshooting AV/technical issues that arise
Working closely with other campus experience team members to help students and employees find solutions to problems in a timely manner
Assisting production team with general responsibilities associated with running a course, including but not limited to data entry and system administration
Ordering food and beverages for courses and events
Other responsibilities as assigned by your Manager and varying by market