At GenapSys we are working to power the world of healthcare and diagnostics with advanced DNA sequencing technology. Our sequencing instrument platform leverages a proprietary electrical microfluidic sequencing chip with a scalable number of detectors, enabling a wide range of applications including targeted sequencing in oncology, pharmacogenomics and genome-wide sequencing in microbiology and others. We believe in a world where every researcher has a compact, scalable, and affordable sequencer in their own lab, empowering the democratization of genetic sequencing. Our novel sequencing method is revolutionizing genomics discovery, biomedical research, healthcare, diagnostics, agriculture, and a variety of other fields.
About the Role:
The Service Repair Technician skillfully leverages their deep understanding of microfluidic, thermal, pneumatic, and electronic systems to diagnose and repair failures in our small sized, highly accurate DNA Sequencer. The Service Repair Technician works closely with our Engineering team to help identify opportunities for improvement in design, manufacturing, and service. The Service Repair Technician is a key player in the success of our organization by improving the quality and reliability of our growing fleet of high accuracy DNA Sequencers. This role has great influence on our customers’ experience by providing and maintaining reliable and high quality manufacturing and repair services.
- Perform inspection, testing, repair, and preventative maintenance of GenapSys’ DNA Sequencer and Sequencer Prep System instrument products.
- Inspect, test, and address issues with new instruments arriving from the CM.
- Analyze test failures, perform troubleshooting, work with design engineers to identify root cause, and implement/verify corrective actions.
- Document methods, results, analysis, conclusions, checklists, and service reports.
- Proactively communicate with stakeholders to ensure understanding of all aspects of the service event e.g. status, cost, scheduling, and more
- Assemble and test Pilot Production instrument prototypes and test fixtures, on or ahead of schedule, utilizing schematics, engineering drawings, written, and/or verbal instructions.
- Train other technicians in assembly, service, and troubleshooting methods.
- Serve as customer advocate, manage escalation of issues, and provide rapid, courteous, and knowledgeable responses to inquiries.
- Adhere to procedures and create records in accordance with Quality System requirements.
- Maintain spare parts inventory, tools, and certified test equipment.
- High School Diploma or GED.
- 2+ years of relevant electro-mechanical technical training.
- 4+ years of experience with servicing small, complex instrument products with electro mechanical, fluidic, or heating subsystems.
- Able to work independently in diagnosing and troubleshooting.
- Able to analyze and apply understanding of instrument designs and controls to efficiently troubleshoot and resolve issues.
- Able to quickly learn and apply new computer, mechanical, and electrical concepts and skills.
- Methodical, with sound analytical, reasoning, and problem-solving skills.
- Innovative, driven, and results-oriented.
- Effective and proactive written and verbal communication skills.
- Good hand eye coordination/dexterity to implement tight mechanical alignment specifications, work in small areas, and handle small parts, cables, and tubing.
- A demonstrated track record of consistent, successful, on-time execution of relevant responsibilities with a sense of urgency and high degree of quality and attention to detail.
- Disciplined in the application of torque specifications.
- Maintain a valid driver’s license and safe driving record.
- Associates degree in mechanical, electrical, computer, or systems engineering.
- Experience with Life Science instrument products.
- Experience with assembling, testing, or servicing PCs, laptops, or other computer systems.
- Experience with systems with µL-mL scale fluidics.
- Experience with small heating and cooling systems.
- Experience with automated, motor-driven mechanisms.
- Skilled and experienced with soldering and crimping.
- Skilled and experienced with writing scripts or software.
- Experience with custom electronics and firmware.
What we offer (US based-employees)*
- Competitive compensation and generous stock options.
- Comprehensive, industry-leading medical, dental and vision benefits for employees and dependents.
- Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses.
- 401(k) retirement plan with matching employer contribution.
- Free daily catered gourmet lunches and snacks.
- For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program.
- Work with driven and enthusiastic colleagues in a fast-paced and entrepreneurial environment, the opportunity to work on problems that matter in a highly collaborative environment.
At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.
A diverse and inclusive workplace where we learn from each other is an integral part of GenapSys' culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!