SUMMARY

This summer internship will primarily involve working with the IT Service Desk team. Qualified candidates may also work alongside the IT Infrastructure team on a series of projects which will be selected based on your interest and planned work in the summer of 2025. 

GCM’s IT Service Desk is the first line of support for the firm’s users as it relates to enterprise hardware and software requests and issues. Beyond supporting GCM’s users, this team works on several end user technology, automation, and software projects. They also work very closely with our IT Infrastructure and Cybersecurity teams on complex issues and requests. The IT Infrastructure team is responsible for designing, implementing, managing, and supporting the firm’s IT infrastructure, both on-premise and in the cloud (AWS and Azure). IT infrastructure solutions include, but are not limited to, collocation data centers, public cloud infrastructure (IaaS and PaaS), infrastructure automation, networking, storage, servers, end user technologies, and monitoring services. 

The IT Service Desk intern will start by getting trained on GCM’s end user technology stack which includes (but is not limited to) Microsoft 365, Azure Active Directory, Azure Virtual Desktop, Windows 11 administration, Active Directory, Exchange Online, SharePoint Online, Microsoft Endpoint Manager, Atlassian (e.g., Jira Service Desk), Cisco Meraki and our GenAI solutions. Once the intern has the required foundational knowledge, they will start supporting our users and their technology needs by handling tickets or calls. 

Applicants must be available to dedicate 10 full-time weeks during the summer to the internship. The summer will culminate in a presentation to the Technology leadership team reviewing the intern’s summer experience and what they learned. The team is looking for a student who is passionate about technology, excited to grow in every way, unafraid to try new things and even to fail at times along the way. 

 

RESPONSIBILITIES

The intern will be involved in the following activities:

  • Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.).
  • Provide end users with regular updates on their requests or issues.
  • Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
  • Provide information and training to end users as it relates to IT products and services managed by the Service Desk.
  • Perform troubleshooting (in person or remote) through diagnostic techniques.
  • Escalate issues to the appropriate technology teams if the Service Desk cannot handle.
  • Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting.
  • Document self-service instructions for end users and knowledge base articles for the Service Desk team.
  • Define, manage and continuously improve processes related to end user support.
  • Perform related duties as assigned.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS

The ideal experience and competencies for the role include the following:

  • Pursuing a B.A./B.S. degree with a concentration in in Information Technology & Management, Network Engineering, Cybersecurity, Computer Science, Information Design, Management Information Systems, Computer Engineering, Analytics, or related field.
  • Experience using Microsoft OS and applications including Microsoft Office and Windows 11.
  • Classroom knowledge of or experience with at least one programming or scripting language such as Python, PowerShell, C#, JavaScript, etc.
  • Experience with Microsoft 365 is a plus.
  • Experience with Mac OS and Apple iOS is a plus.
  • Ability to adapt within a rapidly changing environment.
  • Strong interest in learning new technologies and helping users with technical issues and questions.
  • The ability to articulate your thoughts in a clear and concise manner to both business users and IT staff through written correspondence, presentations and/or meetings.
  • Demonstrated team player, self-starter, and independent thinker.
  • Superior customer service skills, interpersonal skills, and work ethic.
  • Strong verbal and written communication skills.

OUR DEPARTMENT AND CULTURE
The Technology department has adopted a cloud-first strategy with over 95% of our infrastructure residing in Azure and AWS. We are progressive in our embrace of new technology and are looking for team members who enjoy being on the cutting edge.  For the remainder of 2024 and into 2025, the Infrastructure and Service Desk teams will continue driving our adoption of Microsoft 365 and other enterprise services to improve productivity and efficiency, drive more self-service capabilities and automation through our Service Desk portal and an AI-powered helpdesk bot, revamp and automate how we provision and de-provision users, support the upgrade our firewall and wireless infrastructure, and more.  In the Technology department, we are not afraid to think differently. Embrace new ideas. Dream big. Welcome change. We are a culture of empowerment, accountability, high performance, and trust. Successful team members are self-motivated and energized by working alongside thoughtful and smart colleagues in a fast-paced environment. Individuals who thrive on this team enjoy being a part of an organization focused on excellence. We look for naturally collaborative individuals who enjoy interacting at all levels of the organization.

 

ABOUT THE FIRM

 

GCM Grosvenor (Nasdaq: GCMG) is a global alternative asset management solutions provider with approximately $80 billion in assets under management across private equity, infrastructure, real estate, credit, and absolute return investment strategies.

 

The firm has specialized in alternatives for more than 52 years and has a diverse, engaged team of approximately 540 professionals serving a global client base. We are proud to offer our employees a comprehensive benefits package focused on health and wellness, retirement planning, and diversity and inclusion. The firm is headquartered in Chicago, with offices in New York, Toronto, London, Frankfurt, Tokyo, Hong Kong, Seoul, and Sydney. For more information, visit: gcmgrosvenor.com.

 

EQUAL OPPORTUNITY EMPLOYER M/F/D/V

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
Demographic Questions (US-based roles)

Please answer the questions below based upon self-identification. This demographic information will be used by GCM Grosvenor to better understand the diversity of our employees and to assist in our inclusivity efforts.

If you do not want to provide this information, please select the "I don't wish to answer" option. Your responses to these questions will not affect your application for employment with GCM Grosvenor.

Gender (Select one) *




Are you of Hispanic, Latinx or Spanish origin? (Select one) *



Please indicate your Ethnicity/Race (Select one) *









Veteran Status (Select one) *



Disability status (Select one) *



Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GCM Grosvenor’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.