Who we are:

Founded in 2017, Gatik is the leader in autonomous middle mile logistics. We deliver goods safely and efficiently using medium duty trucks with a focus on short-haul, B2B logistics for Fortune 500 customers such as Walmart and Loblaw. Gatik enables our customers to optimize their hub-and-spoke operations, enhance service levels and product flow across multiple locations while reducing labor costs and meeting an unprecedented expectation for faster deliveries.
 

About the role:

As a Fleet Dispatcher at Gatik,  you will act as the central point of contact for emergency/non-emergency communication and reporting. You'll receive requests via Slack, phone and Zoom, transmit messages to drivers and clients, track freight and vehicles, and ensure drivers are following proper processes while reporting information as required. 

The goal is to facilitate proper delivery and driving processes by communicating well and ensuring the accurate and timely transmission of information. All candidates must have the ability to think quickly on their feet and troubleshoot last-minute issues, while communicating with Autonomous Vehicle Operators (AVOs) on Slack, call, or through text. The ideal candidate will calmly handle both emergency and non-emergency situations with a solution-oriented approach and communicate professionally with the staff and client personnel to ensure seamless operations.

As our company grows in the AV space, take on new client roles, add vehicles to our fleet, and modify our vehicle configurations you will support top fortune 500 clients at a local and international level. 

This position is hourly (non-exempt) and is a work from home opportunity. Pay rate starts at $19.00 CAD. Our current shift schedule is Friday, Saturday & Sunday from Noon to Midnight. 

What you'll do:

  • Communicate to the AVOs who is on shift and what vehicle they will operate for the day and dispatch drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs 
  • Log the schedules, delivery times, shipment arrivals, delays and any communication with the hub
  • Communicate daily metrics, events and occurrences that happened during your shift GPS tracking of vehicles with the appropriate stakeholders internally
  • Take all  inbound/outbound calls for the fleet operations team, while maintaining contact with drivers throughout their shifts and address any routing issues they might have
  • Receive emergency and non-emergency instant messages or calls and provide solutions 
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders and updates to ensure deliveries are flowing smoothly
  • Prioritize tasks according to urgency and importance
  • Monitor the status of drivers and deliveries to coordinate and prioritize their schedule
  • Provide drivers and clients with information about updates and completed tasks, while updating customers on the status of their deliveries, including any delays
  • Keep an organized way to track work requests, customer requests, completed requests, expenses for services, inventory records and other information
  • Maintain vehicle operator work records using computerized or manual methods and ensure timesheets and payroll summaries are completed accurately

What we're looking for:

  • 3 years or more of proven experience as a dispatcher in the transportation, fleet, shipping or warehouse capacity 
  • Tech-savvy with knowledge of instant messaging and order management systems
  • Fast typing, with experience in data entry
  • Knowledge of procedures and guidelines for emergency situations
  • Outstanding organizational and multitasking abilities
  • Excellent written and communication skills
  • Sound judgment and critical thinking
  • Knowledge and understanding of Canada and Ontario regulations as it relates to Hours of Service, compliance, etc.(preferred)

Additional Requirements (need to have):

  • Access to stable, high-speed internet connection 
  • Access to a computer that can run order management software, Slack, and dispatching software

More about Gatik:

With headquarters in Mountain View, CA and offices in Canada, Texas, and Arkansas. Gatik is establishing new standards of success for the autonomous trucking industry every day. Visit us at Gatik for more company information and Jobs @ Gatik for more open roles.
 
Gatik News:
 
Taking care of our team:
At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.
 
We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Gatik AI, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.
Please complete the reCAPTCHA above.