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Senior Director, Program Management

Remote
About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
 
With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role: 

The Senior Director of Program Management is responsible for driving strategic execution, visibility, and operational alignment across the company’s most critical initiatives. This leader owns the company-wide roadmap process, ensuring objectives are well-defined, progress is transparent, and execution risks are proactively managed. The ideal candidate is an experienced program manager with strong execution skills and an exceptional ability to lead cross-functional teams while providing strategic insights to the executive team.

Above & Beyond: The Impact You'll Make:

Strategic Roadmap Development & Alignment

  • Own the company-wide strategic roadmap process, ensuring clear company objectives, defined outcomes, and accountability.
  • Identify gaps between execution plans and strategic priorities, ensuring alignment at all levels.
  • Balance delivery commitments with team-led discovery initiatives to drive innovation alongside execution.
  • Establish a structured governance model for roadmap prioritization and iteration based on business needs.

Execution of High-Priority Initiatives

  • Act as the direct program lead for the company’s most critical initiative, ensuring structured execution, risk mitigation, and real-time adaptation.
  • Work cross-functionally to align stakeholders, remove roadblocks, and ensure clear accountability.
  • Develop real-time tracking of progress, outcomes, and risks to keep leadership and teams aligned.

Executive-Level Reporting & Insights

  • Lead weekly strategic updates with the CEO and executive team, providing concise progress reports, learnings, and blockers.
  • Use data-driven insights to highlight execution risks and necessary adjustments to accelerate key initiatives.
  • Ensure company-wide visibility into strategic progress through regular reporting, dashboards, and communication channels.

Execution, Risk Management & Change Leadership

  • Identify and resolve execution risks before they impact the roadmap, proactively escalating when necessary.
  • Challenge teams if roadmaps aren’t addressing strategic objectives or if execution needs adjustment.
  • Lead change management efforts, ensuring smooth transitions when new insights impact priorities or new strategic initiatives arise.
  • Implement post-mortem reviews and continuous improvement processes to refine execution strategies over time.

Cross-Functional Collaboration & Delivery Enablement

  • Ensure all cross-team dependencies are identified and proactively managed to support smooth execution.
  • Act as a central orchestrator for high-priority initiatives, aligning product, engineering, marketing, operations, and other key teams.
  • Foster a culture of collaborative problem-solving to resolve bottlenecks and accelerate execution.

Best-in-Class Program Leadership and Development

  • Build a best-in-class program management function, defining best practices and execution frameworks for company-wide initiatives.
  • Partner with finance to align strategic roadmaps with financial planning.
  • Mentor and develop a high-performing program management team, fostering a culture of accountability and excellence.
  • Leverage tools like Jira and evaluate other program management software to provide real-time visibility into execution, dependencies, and risks.
  • Establish standardized reporting and analytics to measure program impact and optimize decision-making.

 

Always Be Curious: Skills You've Learned Along The Way:

Technical Skills

  • Expertise in program management methodologies, risk mitigation, and execution oversight for complex, high-priority initiatives.
  • Proficiency with roadmap management and project tracking tools (e.g., Jira, Asana, Monday.com).
  • Data-driven mindset with experience tracking program success, identifying risks, and iterating for improvement.

Interpersonal Skills

  • Strong collaboration and stakeholder management skills, with the ability to align cross-functional teams.
  • Excellent written and verbal communication skills, with a track record of driving alignment across teams.
  • Ability to influence executive teams and senior leaders.

Leadership Competencies

  • Demonstrated ability to mentor, coach, and develop team members.
  • Experience leading through change and driving organizational initiatives.

Problem-Solving and Decision-Making

  • Proactive in identifying challenges and implementing solutions.
  • Strong critical thinking and decision-making abilities, especially under pressure.

One Team One Dream: What We Need to Work Together:

Minimum Qualifications

  • 10+ years of experience in program management or strategic operations in a growth-stage eCommerce or marketplace company.
  • Experience in planning across product and engineering organizations.
  • Strong background in driving high-impact, cross-functional programs, especially in a fast-paced environment.
  • Proven ability to balance structured execution with flexibility, adapting roadmaps based on insights and market shifts.

Preferred Qualifications

  • Experience in the marketplace or live events industries.
  • Passion for creating structure in fast-moving, dynamic environments.

What Makes You a Gamechanger: 

  • Roadmap Execution: Achieving on-time delivery of high-priority initiatives.
  • Risk Mitigation: Reduction in execution risks and implementation of proactive solutions.
  • Cross-Functional Alignment: Measured through stakeholder satisfaction and alignment scorecards.
  • Process Improvements: Implementation of program management best practices leading to increased efficiency.

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States - Pay Range

$170,000 - $200,000 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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