Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The role:

As a Customer Success Director, you will lead the implementation of digital transformation projects by organizing work and delivering service to customers, accomplishing sales, operational revenue, profit goals and objectives, focusing on customer experience, and managing people and projects in order to achieve excellence and success.

What you’ll do:

Organize work and deliver services to clients that position Galileo / Technisys as a global leader in client experience and service delivery.
Build strong executive and vertical relationships with Galileo / Technisys clients.
Build scalability to handle customer growth by leading a profitable and efficient delivery and a world-class client experience.
Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan.
Build strong, open and honest relationships with all Galileo / Technisys team members.
Collaborate with peers to implement best and next practices and pioneer leading operational excellence.
Contribute to building Galileo/ Technisys brand and reputation across the region’s landscape.
Lead, coach and develop teams, bringing energy and passion for the business.
Contribute to the recruiting, hiring and development of top industry talent.

What you’ll need:

IT knowledge and technology trends.
Digital Banking/Fintech knowledge.
+5 years experience in software package implementation.
Fluent in English.
Lean Agile project management.
Customer management and account planning.
Business results-oriented mindset.
Budgeting, forecasting, and performance tracking.
Excellent negotiation and communication skills.
Decision-making, critical thinking, and adaptability.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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