Over 80% of the world's data is unstructured (text, images, video, audio and more) and is now being leveraged for machine learning faster than ever before. ML is powered by data, but this data is always ridden with noise, garbage and biases. ML teams spend most of their time rummaging through the data to find and fix these errors.

At Galileo, we are building first of their kind data tools for ML teams working with unstructured data to auto-detect errors and fix their datasets, not in weeks, but in minutes. We call this ML Data Intelligence.

Galileo was founded by product and engineering leaders from Uber Michelangelo, Google AI, and Google Speech and is well funded by AI execs from Apple, leading academics from Stanford, the CEO of Kaggle among others. Our advisors include Pete Warden (co-creator of Tensor Flow), Amy Chang (Disney, P&G board member) among other industry veterans. We're building for the long term in a fast-growing market and are growing fast!

 

About this opportunity

This is an incredible opportunity to set the foundations for customer success from the ground up at Galileo. We are customer obsessed and want someone to lead the charge by being the pivotal conduit between the customer and the Galileo engineering team.

Job responsibilities:

  • Interact with our customers on a regular basis
  • Understand our end-users’ pain points and their production requirements
  • Build end-to-end demos that showcase Galileo’s features across different applications
  • Curate and conduct workshops for onboarding new users
  • Supports Galileo’s customers with the installation, configuration, design, development and usage of Galileo’s products
  • Research, reproduce, troubleshoot, and solve highly challenging technical issues, ensuring that customer issues are resolved quickly
  • Work across teams to define and enforce SLAs that are suitable for customer success
  • Document RCA (Root Cause Analysis) reports for P0/Blockers ( issue) and including mitigation plans to avoid such scenarios in the future, logging these in JIRA tickets
  • Create code samples, tutorials, and articles for public consumption by all Galileo users, customers and partners
  • Contribute to internal technical projects, including development of support tools, performance benchmarking, deployment automation, etc
  • Work in a fast-paced and a dynamic, high-growth environment along with smart, fun people that don’t take themselves too seriously.

Your Experience should include:

  • B.S. or M.S in Computer Science or a related technical field or equivalent practical experience
  • 2+ years of professional software development experience, supporting large enterprise customers in a customer-facing support role
  • Experience with cloud technologies, e.g. AWS, GCP, Kubernetes to build data-intensive infrastructure: ECS, Kinesis, S3, Kafka, Spark, Flink
  • Strong Linux and Networking skills navigation and tools
  • Excellent verbal and written communication skills
  • Lifetime learner, self-motivated with ability to multi-task during high pressure situations

Bonus points if you have:

  • AWS/GCP/Azure Administration Certification 
  • Experience with building large scale, distributed data pipelines and data applications
  • Distributed systems, batch data processing, stream processing, database internals, query optimizers, query processing, security, machine learning, data science, data integration, recommender systems, information theory, or knowledge graphs
  • Experience with building batch or streaming machine learning inference pipelines
  • Experience with open-source products in the data, MLOps and cloud infrastructure space
  • Experience using/integrating with ML platforms like Sagemaker, Kubeflow, MLflow, etc.

We are based out of a beautiful space in the heart of the San Francisco Bay Area, but we also support remote positions. Come join us!

 

About Galileo:

Galileo was founded in May 2021 by product and engineering leaders from Google AI, Google Speech ML, Uber AI and Apple Siri, raised $5.1M from leading investors including AI execs from Apple, leading academics from Stanford, the CEO of Kaggle, Amy Chang (Disney, P&G board member) among various other industry veterans.

 

Why Galileo

  • You will be building first of its kind data tooling that massively improves how machine learning teams work with their data to create better models, and by extension, better outcomes for their users. 
  • This is an opportunity to join a seasoned founding team that has previously led product and engineering teams from 0 to $100M+ in revenue and from 0 to 1B+ users globally.
  • We invest in our team’s development and happiness because our employees are the keys to our success and ensuring happy customers – towards that end, we offer:
    • Flexible vacation/time-off policy
    • Best in class medical, vision and dental insurance
    • Annual wellness allowance for your mental or physical wellness needs
    • Parental leave for birthing or non-birthing parents – 100% pay for 8 weeks

 

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