Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.
The NOC team is responsible for monitoring the Gainsight Cloud infrastructure by using monitoring and alerting systems.The Network Operations Center ( NOC) ,Monitoring Specialist/L1 Engineers is responsible for extended monitoring, support and level 1 remedial activities of Gainsight Production Infrastructure.
Knowledge of NOC services and procedures are required along with good communication skills, for consulting with users and next tier resources to determine and remediate application , Infrastructure or system functionality issues.
Minimum 2 to 5 years of relevant experience
Technical Degree and/or equivalent experience and training preferred
Strong analytical skills and able to collate and interpret data from various sources
Ability to assess and prioritise alerts and respond or escalate accordingly
Must be willing to work in shift operations in a 24/7/365 rotational work environment
Good verbal and written English communication skills and attention to detail
Required Technical Skills:
Linux administration , RHCE certification would be a plus
Basic System administration skills
Knowledge and use of common industry monitoring and support tools. ( ex: nagios, Xymon etc)
Intermediate skills / working knowledge of Linux, Databases and Open Source environments