Why Gainsight?

At Gainsight, our mission is to be living proof you can win in business while being human first. 

Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided). With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight was certified as a Great Place to Work in 2021. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. 

With diversity and inclusion at the forefront of our core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. 

Job Description

The Director, PX Sales is responsible for managing a team of individual contributors selling Gainsight PX solutions to prospective customers. Using a consultative sales approach, the successful candidate and their team will create and cultivate relationships to build and maintain customers for life. The Director of Sales, PX will work with all Gainsight stakeholders including Account Executives, Solutions Consultants, Customer Success Managers, Professional Services, Product Support and Product Management to anticipate and meet customer expectations.

What You'll Do 

Sales Management Process

  • Drive growth and hit sales targets by successfully managing a team of Account Executives.
  • Design and implement a sales plan that expands the company’s current customer base and ensures strong presence in the market.
  • Manage recruiting process for new reps.
  • Prepare and report weekly forecast details to leadership
  • Work with reps to set standards and manage to KPIs
  • Provide overall coaching, support on deal progression & objection handling.
  • Review and help team with quoting & booking processes (includes support preparing proposals, pricing & quoting, aligning with Revenue Operations team on contracts, and gathering paperwork to process orders).

Product and Market Knowledge

  • Maintain a thorough understanding of the Gainsight product and services offered.
  • Gain an understanding of Gainsight’s use in the industry, as well as best practices.
  • Be a subject matter expert for your designated industry and territory.
  • Work with Sales Development Org to define and support prospecting efforts within assigned territory.
  • Provide feedback (customer/prospect needs, industry trends, market perceptions, competitive intelligence, etc.) to company management, Marketing and Product Management teams

Required skills 

What We're Looking For

  • Minimum of 7 years B2B outbound sales experience required (SaaS sales preferred)
  • Ideal candidate will have 2+ years of sales management experience (SaaS and Services) 
  • A Bachelor’s degree or equivalent work experience 
  • Proven track record of building teams, building relationships with clients, sourcing, selling and executing strategy projects and/ or meeting sales quotas
  • Comfort and expertise calling on and presenting to C-Suite level contacts, six figure deal sizes and 3-6 month sales cycle
  • Experience in technology industry
  • Highly competitive, entrepreneurial and self-driven
  • A hunter’s mentality and ability to drive prospecting and pipeline development strategy and plan. 
  • Operationally oriented - ability to be accountable for & drive team towards key performance metrics
Job Benefits 

At Gainsight, our mission is to be living proof you can win in business while being human first. 

Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Here are our 5 core values 

  • Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
  • Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
  • Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
  • Shoshin:  We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity. 
  • Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solution is to think more, not do more. 

Why You’ll Love It Here 

  • Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success. 
  • Our Leadership: We offer the leading tech solution for driving Customer Success.
  • Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
  • Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
  • Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
  • Our Clients: Big companies like Box, Adobe, Marketo, and many others.
  • Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries. 

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a high-growth company and have loads of fun doing it. Come join us!

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