Gainsight is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020.
Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, and India. Gainsight is a remote-friendly workplace. Gainsight was recognized as one of the Best Work-From-Home companies in 2021.
With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Gainsight team, you’ll be playing a significant role in our growth, having an opportunity to put your fingerprints on our next phase of scale and customer impact, giving you the opportunity to apply and grow your expertise.
As a Solutions Consultant at Gainsight, you will have the opportunity to work with some of the best and brightest people in Customer Success. In this role you’ll partner with Sales to identify prospective customer’s business challenges and map their organizational needs to the capabilities of Gainsight’s industry leading platform. If the opportunity to work in a fast-paced environment that challenges you to grow both personally and professionally, please read on.
What You'll Do
Contribute to detailed qualification of opportunities, formulation of sales strategies and technical approaches and plans. Ensure prospect/client satisfaction with all project deliverables.
Work cross-functionally with Sales, Professional Services, Marketing and Product Management to develop relevant use cases for prospective customers.
Articulate the value of Customer Success and the Gainsight Platform to prospects and customers, either onsite or via web-conference.
Conduct business and technical discovery to uncover requirements that need to be addressed via presentations and demonstrations.
Assist in the creation of technical account configuration documentation and technical statements of work. Prepare and provide client facing technical follow-up calls and documentation.
Participate in weekly Solution Consulting and Product Management meetings to stay up to date on current technical concepts and future product enhancements. Attend all company provided Solution Consulting enablement sessions.
Develop industry related thought leadership while demonstrating technical expertise during the sales cycle.
Create solution presentation storyboards and configure solutions environments that tell a story and are anchored in the value-based selling approach.
Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.
Meet or exceed quarterly management objectives and revenue targets.
What We're Looking For
Minimum of 4 years experience in software consulting, pre-sales consulting or product management.
Experience in customer success management, account management or renewal services.
Possess excellent client-facing skills and experience in dealing with client and technical teams as well as experience in presenting to C-level executives.
Ability to work autonomously while being effective within a highly driven organization.
Solid oral, written, presentation and interpersonal communication skills.
Ability to present technical concepts to both technical and non-technical audiences.
Ability to work as part of a team to solve technical problems in varied departmental environments.
Intrinsically motivated with a strong work plan and self-development skills.
Ability to travel.
Knowledge of relational database concepts including specific knowledge of one of the following (MongoDB, RedShift) including expertise in SQL.
Knowledge of Salesforce architecture and data model, including integration methods such as REST APIs and ETL tools
Knowledge of distributed computing and SaaS security concepts.
Analysis and design skills of moderate complexity
Experience scoping, managing and executing customer pilots and Proof of Concepts.
Experience with Web Services development.
At Gainsight, we don't believe in doing things as a "means to an end." Life's too short to have anything short of a joyful work environment that we passionately believe in. We think that "work vs. life" is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together.
Here are Our 5 Values
Golden Rule: We try to practice the Golden Rule ("Do unto others..." and that sort of thing) by exercising reliability, trust and giving back to each other and our community.
Success for All: We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity.
Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is think more, not doing more.
Why You’ll Love It Here
Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
Our Leadership: We offer the leading tech solution for driving Customer Success.