Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.       

The Technical Operations Engineer will report to Manager Technical Operations and focus mostly on maintaining production servers, monitoring, supporting, 'sizing & deploying systems' and its related components in cloud infrastructure-as-a-service platforms like AWS, Google Cloud, Heroku.

  • Ideal Experience: 6-8 years
  • Regular shift: General
  • On-call Support: On Rotation

Responsibilities:

  • Help engineering teams build scalable, high performance and highly available solutions
  • Sizing of production servers and fine-tuning application servers
  • Take part in proactive planning for production operations scaling, capacity planning and monitoring along with alerting
  • Develop best practices and implement them across teams and environments
  • Should be able to communicate the product architecture and deployments in design documents
  • Owner for production issue escalation, debugging, resolution and communications
  • Responsible for assisting various internal and external facing teams with technical discussion regarding the infrastructure and product stack
  • Co-ordination with  junior members

Required Skillset:

  • Demonstrated expertise in Linux system administration for a minimum of 4+ years - Experience supporting and deploying systems and components in cloud infrastructure-as-a-service platforms like AWS, Google Cloud, Heroku
  • Database support experience, both relational and non-relational (MongoDB, Postgres/Redshift/MySql)
  • Demonstrated abilities with infrastructure automation, scripting (Perl/Bash/Python)
  • Experience in monitoring servers/instances and applications in a highly available environment and designing alerts/failover contingencies
  • Experience in working with one or more configuration management tools  like Ansible, Chef, Puppet
  • Experience supporting production instances of the above-listed technologies
  • Experience in working with Jenkins or Rundeck for Automation & provisioning
  • System and network administration experience
  • Ability to work with technical and non-technical team members to drive projects to completion

Good to Have:

  • Certification in Linux and AWS
  • Strong scripting/automating abilities
  • Designing and implementing push-button deployment
  • Knowledge of Git, SVN
  • Experience of working with Salesforce

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