COMPANY OVERVIEW

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR).

The Global Atlantic & KKR Partnership Story

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POSITION OVERVIEW

Join the Compliance Individual Markets Team specifically supporting the Complaint Resolution Team. The primary responsibility of an Assistant Vice-President on the Complaint Resolution Team is to resolve complaints, in addition to supporting other Compliance complaint team functions and Compliance management requirements as assigned. This role will report to the Vice-President of Individual Markets Compliance Team. Key responsibilities include but are not limited to:

  • Create and distribute monthly/quarterly/ad hoc data analytics, analysis and reporting.
  • Collaborate with internal business partners to establish tracking and reporting of escalations of items identified in Complaints received (i.e. make a referral to agent monitoring if applicable)
  • Manage Complaint Resolution Team, including identifying training needs and opportunities.
  • Maintain a professional, balanced, and fair approach in communications with customers, agents, and internal business partners.
  • Partner with other teams within Global Atlantic and third-party administrators (“TPAs”) to aid in the complaint analysis and response process.
  • Analysis of the types of complaints submitted / complaint categories; track trends and partner with Operations to quickly identify potential solutions.
  • Create and maintain collaborative working relationships with TPAs and key operational stakeholders.
  • Review, research and respond to consumer, Better Business Bureau, Attorney General and Regulatory (ex: Department of Insurance) complaints

Requirements:

  • Minimum 3-5 years life and/or annuity experience or industry equivalent.
  • Thorough understanding of Life and annuity products, features and provisions.
  • A mixture of compliance and operational knowledge that has been acquired by demonstrable work experience.
  • Possess strong organizational skills and attention to detail.
  • Comfortable working under pressure and against tight deadlines with multiple concurrent deliverables.
  • Motivated self-starter, strong work ethic, high level of personal integrity, demonstrates level of maturity and accountability.
  • Ability to make decisions, use sound independent judgement, establish priorities, and work effectively on multiple initiatives concurrently.
  • Bachelor’s degree.
  • Possesses and displays excellent verbal and written communication skills with the ability to convey information in a clear and concise manner.
  • Strategic thinker with the ability to influence outcomes internally and externally.
  • Consumer centric mindset, conflict management/resolution and problem solving.
  • Analytical skills, gather and synthesize date and research, breakdown complex concepts.

This role is not eligible for visa sponsorship now or in the future

#LI-KS1

Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. 

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives.  Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives. 

The base salary range for this role is
$54,500—$103,500 USD

 

TOTAL REWARDS STATEMENT 

Global Atlantic’s employees thrive in a fast-paced, high-performing culture with strong benefit options and wellbeing resources that support innovation, accountability and stewardship. At Global Atlantic, being an employer of choice means we are committed to offering employees a customizable and comprehensive benefits package. Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We strive to foster a culture of total well-being through community outreach and charitable giving programs. Click HERE to learn more about our charitable giving programs.

Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic was proudly named: Best in Perks & Benefits, Best Company Work-Life Balance, Best Company Happiness and Best Company Compensation. Learn more about our Benefits offerings.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Find out more about GA’s commitment to creating a culture of belonging: DE&I and Strategic Pillars

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you require an accommodation during the hiring process or after you are hired for any protected status under the ADA, please email benefits@gafg.com.

Discover more about Global Atlantic below:

2023 Corporate Responsibility Report

Careers Video Channel

Follow Global Atlantic on LinkedIn

Global Atlantic Privacy Statement

Our employees are in the office 4 - 5 days per week in Hudson Yards, NY and 3 - 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws. 

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Voluntary Inclusion Questions

We encourage qualified applicants from all backgrounds to apply.  As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds.  Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).  

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce.  This is purely voluntary but will help our mission to be inclusive.  

 

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