G2 is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. G2 features over 1 million authentic customer reviews, has built a global team of nearly 400 talented, motivated professionals, and has raised $100M in total funding from some of the world’s leading investors including IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and its founders.
About The Role
Since the early days of G2, we have acquired and expanded enterprise customers. Through our growth we have seen our footprint spread across marketing, sales, product, and operations in some of the world’s largest global B2B companies. We have an experienced team of enterprise customer success managers that has grown with our continued success.
Each G2 enterprise CSM works closely in a pod with 1-3 enterprise account executive counterparts in a strategic and collaborative relationship. Our CSMs especially are experts at discovery, data-driven storytelling, and consulting for their customers.
As G2 has grown, so has our need to grow our CSM team as well as its leadership. So, we are looking for an additional leader for our enterprise CSM team committed to sustaining the collaborative culture and impressive results our CSMs are already producing, and additionally creating and executing best practices across the team, as well as growing with our other CSM teams (SMB, Mid Market, EMEA, APAC) in our larger Customer Success org.
We want to hire a leader who embraces strategic partnership across the entire revenue org and beyond into other G2 teams like product and marketing. This leader should have a growth mindset and be passionate about developing and challenging the high level of talent already on the enterprise CSM team. Working with recruiting and employee success, this leader should also be an expert in identifying talent that will compliment the skills of the team and improve it overall.
- Lead and develop a team of enterprise CSMs, who increase speed to value for G2 customers in their segment
- Grow the team through expert talent identification and hiring
- Collaborate with the account executive team and leaders aligned to the enterprise business to ensure a strong, joint business plan & shared execution to deliver value quickly to our customers
- Work with CSMs and greater revenue org to think of and implement new strategies for engaging customers, helping them get ROI from G2 more quickly, and eventually renew and expand their contracts
- 5+ years experience in account management/Customer Success with a focus on enterprise/global companies
- 3+ years of management experience in a B2B environment
- Experience in the software, technology, advertising, or digital marketing industry
- The ability to learn quickly and work independently in a fast-paced environment
- Professional written and verbal communication skills
- Ability to multi-task with little supervision and timely customer follow-up
Why we love G2
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.
We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2.