At FuturHealth, we're on a mission to create a product where every individual feels inspired and empowered to confidently take charge of their wellbeing. We believe in and are dedicated to offering personalized and holistic approaches to combat health concerns.

Operating at the intersection of health and technology, we provide a comprehensive range of services, including telemedicine, personalized nutrition plans, medication delivery, and insurance solutions. We believe that wellbeing is deeply personal, and the path to becoming the best version of yourself is paved with progress, not perfection. Our central focus is on utilizing scientifically-proven prescriptions and telehealth initiatives to tackle obesity head-on.

The Customer Experience Planning & Insights Manager, reporting to the Director of CX, will be responsible for driving the strategic planning and execution of customer experience initiatives. This role involves leading business forecasting efforts as well as helping to predict and shape our service strategies based on data driven insights.   Additionally, this role will collaborate closely with cross-functional teams to develop and implement customer-centric programs across various touchpoints.

What you will do:

Capacity Planning & Forecasting: Develop and maintain accurate forecasting models to predict contact center volume across channels (phone, email, chat, social).  Analyze historical data & trends to create short and long term capacity plans. Adjust forecasts and capacity plans based on business changes, marketing activities, and product launches.Medical Provider Forecasting: Develop and maintain accurate forecasting models to predict customer volume seeking medical appointments, ordering laboratory tests & fulfilling specific pharmaceutical prescriptions.  Adjust forecast and supply requirements based on business changes, product launches and customer behaviorCustomer Insights Analysis: Utilize advanced data analytics tools and methodologies to gather, analyze, and interpret customer data. Identify key trends, behaviors, and pain points to inform strategic decisions.

  • Voice of Customer (VoC) Programs: Design, implement, and manage comprehensive Voice of Customer programs. Collect and analyze feedback to measure satisfaction and uncover actionable insights.
  • Financial Planning and Budgeting: Collaborate with finance teams to develop budgets and financial plans that support CX initiatives. Monitor spending against budgets and ensure financial efficiency in all CX activities.
  • ROI Analysis: Conduct return on investment (ROI) analysis for CX initiatives to measure financial impact. Use these insights to prioritize projects and allocate resources effectively.
  • Cross-functional Collaboration: Partner with product development, marketing, sales, and operations teams to integrate customer insights into product enhancements, marketing strategies, and service improvements.
  • Performance Monitoring: Establish and monitor KPIs and metrics to evaluate the effectiveness of CX initiatives. Use data-driven insights to recommend and implement optimizations
  • Stakeholder Communication: Present findings, insights, and strategic recommendations to senior management and key stakeholders. Clearly articulate the impact of customer insights on business outcomes

It’s a perfect match if you have:

  • 4+ years experience in customer experience, workforce management, operations, insights,  analytics, finance or business planning
  • Experience in implementing and utilizing standard and emerging technology to drive quality analytics and insights
  • Experience with business intelligence and data analytics tools such as Metabase, Redash and others
  • Experience in data driven decision making managing customer outcomes through workforce productivity and executing workforce management strategies

Nice to have:

  • Experience in early stage, high growth startups is a plus.
  • Experience in healthcare and the wellness industry

What we can offer:

  • A comprehensive and generous total rewards package
  • Health and Dental Insurance coverage
  • Fully remote work policy
  • Unlimited Paid time off
  • Authentic startup exposure, enabling direct impact on our expanding venture
  • Embrace a culture valuing autonomy and accountability, where success is result-driven

The pay range for this role is $65,000- $100,000. We offer a competitive salary package and may include variable compensation. Actual compensation is based on factors such as the candidate's location, skills, qualifications, and experience.

Additional Company Info

Founded by a team with a proven track record of delivering exceptional experiences to over 25 million consumers, they began by revolutionizing personalized nutrition through an intuitive mobile app that adapts meal plans to individual metabolisms and preferences. With seamless integrations with food services and a thriving community of like-minded individuals, the formation of FuturHealth began to further empower people on their health journey.

Securing Series Seed Funding in December 2023, FuturHealth is backed by Corazon Capital, Oversubscribed Ventures, and InterAlpen Partners and already achieved unprecedented revenue growth of 600% from Q4 2023 to Q1 2024; we are also proud to be maintaining this impressive momentum. We are currently seeking visionary people to join us in our journey to revolutionize healthcare and empower individuals to lead healthier lives. If you are passionate about making a meaningful impact and driving innovation in the health and wellness and technology space, we invite you to explore opportunities and be a part of the future of healthcare.

What we can offer:

  • A comprehensive and generous total rewards package
  • Health and Dental Insurance coverage
  • Fully remote work policy
  • Unlimited Paid time offAuthentic startup exposure
  • Enabling direct impact on our expanding venture
  • Embrace a culture valuing autonomy and accountability, where success is result-driven

Note: Benefits and compensation listed may vary based on the country of your employment and the nature of your employment with Futurhealth.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Futurhealth’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.