The right person for this role is someone who thrives at the intersection of analysis, process and systems and loves to impact marketing, sales, and customer success performance by analyzing a business problem, determining potential solutions, and executing a go-forward plan. A collaborative and influential partner/colleague who won’t shy away from determining answers to the challenging questions presented by a fast moving, high growth environment.
Day to Day you’ll:
Systems & Tools Configuration and Development
- Find, document and implement highly creative solutions to problems using a wide range of technologies and applications
- Understand and utilize best practices during development and release processes
- Champion the use of technology, tools, and processes to maintain the source(s) of truth of our sales, marketing and customer success data
Business & Problem Analysis
- Proactively search for areas to improve, streamline and scale using data, process and systems analyses that measurably impact company revenue
- Collaborate with end users and stakeholders to understand the details of a business problem, it’s impact on the business and the desired outcome the team wishes to achieve
- Perform detailed investigations to reveal potential insights into root causes, areas of most impact, priorities of focus and recommended paths forward
- Model empathy in everything you do to improve the experience of the customer and employee
Project Management
- Lead development of projects, measuring the real impact of solutions and adapting as necessary to overcome unexpected roadblocks or other obstacles
- Manage cross-functional stakeholders and lead by influence on company-wide initiatives to move the needle on revenue growth
You might be a fit if you have:
- Advanced configuration and administration experience with best-in-class CRM and related tools in the Marketing, Sales & Service tech stack for SaaS companies
- Ability to navigate ambiguity and drive the focus of analyses on the business problem and desired outcomes
- Understanding of key SaaS sales and marketing concepts and how they work in practice (e.g. solution selling, account-based marketing)
- Detailed understanding of the SaaS technology landscape
- 2-3+ years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies - Preferred
- Salesforce Administrator and/or Developer certifications - Preferred
