fuboTV is the fastest growing video streaming startup (backed by some of the world's largest media companies) that is reinventing live television for the sport fan and cord cutting era.
Originally founded as a soccer streaming service, fuboTV is the leading sports-first TV streaming service in the U.S, growing to over 100,000 paying subscribers.
fuboTV broadcasts most NFL, MLB, NBA and NHL games, all major soccer leagues, and a wide range of college and other sports. The company also broadcasts a wide variety of movies and entertainment programming including the FOX and NBC broadcast catalogs, Showtime, AMC…and much more to come! fuboTV can be accessed on multiple platforms, including web, Android, iOS, tvOS, Fire TV, Android TV, Roku and Chromecast.
Who we are looking for:
We are looking for a bi-lingual (Spanish and English) representative to deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding fuboTV products over the phone and online. We need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries, and should strive for a one-call resolution of customer issues.
Education and Technical Requirements:
High school diploma or GED equivalent
Ability to speak, read, and write professionally in both English and Spanish
Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
Excellent interpersonal skills
Ability to identify and meet customer's needs and requirements
Exceptional phone and customer service skills
Punctual, regular, and consistent attendance is required
Knowledge, Skills, and Abilities:
Excellent telephone etiquette, verbal, and written communication skills
Must be self-motivated with a demonstrated ability to work independently in a fast paced environment
Ability to establish and maintain effective relationships with customers
Strong team and interpersonal relationship skills conducive to team development
Ability to work independently, make judgment decisions and demonstrate consistent follow through
Very strong written and verbal communication skills are required
Creates and maintains customer loyalty by serving customers above and beyond their expectations
Exercises good judgment indecision-making in order to routinely deliver exceptional customer support at all times
Must be available for weekend (Saturday & Sunday) hours
Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
All customer satisfaction representatives must be willing to work all shifts, overtime, holidays and emergency shifts as required