About fuboTV:

fuboTV is the world’s only sports-focused live streaming TV service with top leagues and teams, plus popular shows, movies and news for the entire household. We have 100+ live TV channels, including the FOX, NBC, CBS, ABC and Disney broadcast catalogs, plus Showtime, AMC…and thousands of on-demand titles! fuboTV can be accessed on multiple platforms, including Web, Android, iOS, tvOS, Fire TV, Android TV, Roku, XBox, smart TV's and Chromecast.

We’re rapidly growing — in employees, subscribers and our content offerings. Which means we need your help taking us to the next level. 

fuboTV is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.

Summary:

The Care Content Manager, reporting directly to the Director of Customer Care, works with internal stakeholders to produce and maintain articles for Support.fubo.tv The Content Manager must take complex information from a variety of sources and create easy to understand and engaging informative content so customers and potential customers can get answers to their questions about everything related to fuboTV.  

Job Detail:

  • Create and update customer facing and internal article content related to fuboTV services, products, applications and business rules, including but not limited to text based articles, articles that include images like those for “how to” tutorials and scripting for tutorial style videos
  • Reassess, revise and update current articles on Support.fubo.tv and evaluate areas of improvement to help improve the overall performance of our content
  • Employ SEO best practices to title and tag Help Center content so that it is surfaced appropriately for users looking for information and answers to questions about fuboTV.
  • Interact with various internal teams to align the messaging of customer facing content for a consistent voice across our enterprise and taylor the content specifically for Support.fubo.tv
  • Identify and implement creative solutions to improve customer self-service to deflect contacts from other customer care channels.

What to Bring:

A successful Instructional Designer will have the following: 

  • A Bachelor's degree from a four-year college or university, preferably in English, Communications, Journalism or similar. Alternatively, two years related experience and/or training, or equivalent combination of education and training
  • Strong technical writing skills with experience writing content for several communications mediums  and for varied audiences. Must be able to create coherent, concise documents from large volumes of technical information, and have strong editorial skills
  • Experience editing for grammar, spelling, punctuation and other mechanics of style
  • Excellent organizational and analytical skills with strong attention to detail as well as excellent interpersonal skills and the ability to form strong relationships with all levels of the organization
  • Flexible and able to manage responsibilities in a fast-paced, growth-oriented, and time-critical environment
  • Experience with Zendesk or other similar content management systems.
  • Experience with basic HTML editing for formatting of article content.
  • Experience doing basic image capture and editing using Adobe Photoshop and other CS tools.

Perks & Benefits:

  • fuboTV provides a highly competitive compensation based on experience and market standards.
  • Robust benefit package including stock options, Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
  • Free Premium fuboTV Account
  • Health and Wellness initiatives including discounts on Gym Memberships.
  • Unlimited PTO days and regular company-wide activities.
  • fuboTV's main Headquarters are located in Midtown Manhattan.
  • fuboTV is an e-verified company



 

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at fuboTV are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.