About Fubo Gaming:

Fubo Gaming is a new division of live TV streaming platform fuboTV (NYSE: FUBO) that launched in 2021. With consumers already deeply engaged with fuboTV's leading sports streaming packages, Fubo Gaming aims to provide a comprehensive sports & entertainment experience through sports betting and interactive gaming. The online wagering experience, Fubo Sportsbook, is expected to launch in Q4 2021.

About the Role:

Fubo Gaming is seeking a Director of VIP to join our Chicago team. This position will develop and lead the strategy for our sportsbook’s VIP program and manage the relationships with top clientele.

Responsibilities:

  • Development and maintenance of Fubo Sportsbook’s VIP loyalty program to ensure best-in-class customer service and rewards for our top players
  • Act as the main contact for VIPs and establish personal relationships
  • Execute and continually optimize on overall strategy for building player relationships, increasing VIPs share of wallet, and converting potential VIPs
  • Work closely with customer care lead to determine best practice for conflict resolution
  • Collaborate with the product team to optimize VIP user experience
  • Team up with CRM team to optimize all VIP communications and rewards to ensure a high level of customer satisfaction
  • Maintain strict daily/weekly/monthly reporting on VIP customer segment and ensure all insight and information is stored and available
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
  • Hire and train VIP Managers to scale team as footprint of the business grows

Skill Required:

  • 5+ years of experience in VIP/Player Development, ideally in online gaming
  • 2+ years of management experience
  • Proven prior experience building a VIP program from the ground up
  • Analytical, entrepreneurial, and detail & solution-oriented
  • Excellent organizational skills
  • Proven success working in a fast-paced, environment with rapidly shifting priorities
  • Strong written, verbal and interpersonal skills
  • Must have a strong sense of self-awareness and emotional intelligence
  • High level of integrity
  • Willingness to work some nights and weekends during busy periods of the sports calendar
  • Passion for sports and gaming

Perks & Benefits:

  • Fubo Gaming provides highly competitive compensation based on experience and market standards
  • Robust benefit package including health / dental / vision coverage sponsored up to 100% for employees, 401k, life insurance, and commuter benefits
  • Free premium fuboTV Account
  • Health and wellness initiatives including discounts on gym memberships
  • Unlimited PTO days and regular company-wide activities
  • Fubo Gaming's main headquarters are located in downtown Chicago

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