Office Locations:
Victoria, BC 

We are growing quickly and are looking for an experienced QA Analyst to join our team at our Head Office in Victoria. The primary responsibility of the QA Analyst is to ensure the highest quality of work is published at FreshWorks Studio.

As a QA Analyst, you will conduct both manual and automated testing on products, in addition to documenting relevant test cases. As a manual tester, you will be responsible for hunting and bringing attention to bugs, as well as request enhancements and improvements to the UX of applications. Once you find any bugs or requirements, you are responsible for logging and tasking them in JIRA for developers to complete. As an automation tester, you will be responsible for writing test scripts using open source tools based off test cases that will be integrated into the CI/CD process. 

As a QA Analyst, you require excellent communication skills and a strong ability to navigate applications, while providing constructive criticism and guidance to developers on bugs and UI/UX changes with designers. You have a grasp of developing and executing test scenarios for Android, iOS, and web, and providing code documentation that is clear and easy to read.

  • Execute manual testing of applications by performing exploratory, acceptance, and regression testing
  • Develop, execute and maintain test cases and scenarios based on requirements and technical specifications;
  • Deploy automated testing by producing test scripts in accordance with documents like an SRS, user stories, and test cases;
  • Document & evaluate test results against expected results, identify and document discrepancies and review with senior staff, analysts and developers;
  • File and follow up on issues in JIRA;
  • Provide constructive criticism and guidance to developers on bugs and UI/UX changes with designers;
  • Utilize tools such as Espresso, XCTest and Selenium for Android, iOS, and web for developing and executing test scenarios;
  • Ensure that quality assurance methods and standards are maintained for all applications;
  • Collaborate with the developers in the testing of content and automation test suite;
  • Support the business implementation team by preparing test cases for acceptance testing, as requested by business representatives.
Need to Haves:
  • 3+ years of QA experience in a professional setting
  • Experience working in an Agile environment
  • Strong testing skills and attention to detail 
  • Strong knowledge of software QA methodologies, tools and processes 
  • Experience writing clear, concise and comprehensive test plans and test cases 
  • Experience working on both Web and Mobile App related QA projects
  • Experience working with debugging and development tools 
  • Good communication skills and ability to work independently or as part of a team
  • Fast Learner to take on new systems and technologies
  • Legal working status in Canada, please note that we do not have resources to sponsor work permits
Nice to Haves:
  • Experience with API testing tools such as postman, SOAP, REST
  • Experience with Atlassian products for project tracking and test case management
  • Experience with automation, running scripts with Frameworks such as Selenium, Robot Framework and Appium
  • Experience with software version control
  • Experience working with remote teams in other offices or cities
  • Experience with Cloud-based systems and technologies
  • Experience working on a scrum team
Click here to learn more about our benefits and culture.

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