FreshRealm - CONNECTING THROUGH MEALS

At FreshRealm we aspire to be THE fresh meal company. Fresh meals are our focus, and we are passionate about revolutionizing this rapidly growing category. 

FreshRealm develops, sources, commercializes and assembles fresh meals. Fresh meals, including meal kits, ready-to-heat and ready-to-cook offerings are 100% our focus. We partner with leading Grocery, Convenience and Omni channel retailers to deliver the very best meals to their customers. Our success is measured by the success of our retail partners. Service, quality and consistency are our obsession, and we take pride in every meal that our customers place on their shelves.

At FreshRealm meals are more than a source of nutrition, they are our passion. Meals are the heart of a timeless ritual of sitting down to connect with family, friends, and ourselves. We are proud to play a small part in the ritual of “connecting us through meals”.

If you are a leader looking to build the future of fresh meals,  you are growth minded and thrive in an entrepreneurial environment, or you are excited to work with the country’s largest retailers, go to market with the best in product quality and work with industry leaders that care for each other and their communities, FreshRealm is the perfect fit for you. 

 

Overview

Customer Service Representatives are responsible for processing orders, communicating with the customer, production facilities, sales team, logistics, QA and all other departments within the company ensuring that all of our customer needs are taken care of. 

Essential Functions include, but are not limited to:

  • Professional and accurate communication with the customer
  • Process orders and report shortages
  • Respond to customer service issues in a timely manner
  • Investigate shortages with the plant and work with the sales team on communication
  • Act as the liaison between all departments to ensure utmost customer satisfaction 
  • Monitor launches for assigned accounts to ensure proper execution
  • Maintain accurate records and document all customer service activities and discussions
  • Stay informed on the latest industry techniques and methods
  • Interface with varying software/platforms: SAP, ERP, CRMS, Order Wizard, EDI Admin App, Google G Suite (Gmail, Google Sheets, Google Docs, etc.), JIRA
  • All other duties as assigned by the CS Manager
  •  

Required Qualifications:

  • Bachelor’s degree in Business Administration or relevant field
  • A minimum of 2 years’ proven experience in a customer service or account management position

Preferred Qualifications:

  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communications skills with the ability to learn new software and navigate multiple systems at once
  • Moderate computing and keyboarding skills including proficiency with database management
  • Ability to adapt to a constantly changing environment
  • Proficient organizational and time management skills
  • Proficiency in Google, Microsoft Office and customer service software
  • Excellent interpersonal skills

Work Authorization: Must be a US Citizen or Permanent Resident and/or alien authorized to work in the US on an unlimited basis

 

FreshRealm, LLC does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of FreshRealm, LLC.

Covid-19 protocols are consistent with State Regulations

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