"Note on title: an alternative title for this job will be “Site Reliability Engineering Specialist-Manager" if the successful candidate is not a registered Engineer in Ontario.”

Head Office - Toronto

 

The opportunity: Engineering Manager, Site Reliability Engineering

You are a people leader with a strong technical background in web operations, strong leadership skills, and the ability to develop people and processes, responsible for leading and supporting our SRE team in keeping FreshBooks available, fast and secure for our customers. At the same time, you’ll be evolving our operations (and devops!) practices to ensure they are agile and ready to adapt to changing technologies and the needs of the business and our customers.

 Specifically this position includes:

  • Leading, developing and expanding our production-focused SRE (“Operations”) team
  • Inspiring team members and helping them to achieve their career progress goals
  • Setting expectations and providing timely feedback on performance
  • Working with HR to hire new FreshBookers
  • Representing the SRE team to the rest of the Product Development organization
  • Improving and innovating on how we approach operations at FreshBooks, both within the team and throughout the organization
  • Planning and prioritizing projects in an agile, fast-moving environment
  • Participating in regular everyday system administration: configuration, installs, troubleshooting, upgrades, incident response, monitoring, automation, etc.
  • Executing and improving formal processes and policies required for PCI compliance
  • Joining a periodic on-call rotation

 

We think you'll be an amazing fit for this position if your application can demonstrate:

  • Five or more years of success at leading and developing high-performing SRE, Operations, or similar teams
  • Linux system administration skills, especially on CentOS or Ubuntu
  • Experience with modern cloud web operations, ideally on AWS
  • Project management experience, especially using Scrum or Kanban processes

 

It’s a bonus if you have:

  • Experience with or knowledge of the PCI Data Security Standard (we’re a Level 1 service provider)
  • Experience with continuous integration pipelines (you’ll work closely with our Engineering Effectiveness team to help us get quality code in front of customers quickly)
  • Experience or certifications in information security (or if you are an actual unicorn)

 

 

 

 

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