FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached a $1bio valuation (unicorn!) and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.

The Opportunity: Data Engineer, Support

As part of the Data and Analytics Team reporting directly to the Data Engineering Manager, you will help us design, implement, and operate the future of our data engineering support infrastructure and processes, which support data usage across the organization.

If you’re committed to great work and are constantly looking for ways to improve the systems you’re responsible for, we’d love to chat with you!

Specifically in this position you will:

  • Work hands-on with our data and analytics technology stack to determine incidents’ root cause, trace and fix bugs, improve data pipelines, and build automation. 
  • Collaborate with data engineers, data scientists, and data analysts to support SLAs, SLOs and SLIs that drive excellence in data engineering monitoring, observability and support.
  • Help design, implement, and support a robust incident management framework and work closely with data product owners, business stakeholders and executives to provide timely and accurate communications.
  • Provide support to data engineers and our larger data & analytics team regarding our methodologies and standards which keep monitoring, observability and dev/ops best practices as a primary focus.
  • Create & automate processes wherever possible to handle monitoring, alerts and re-runs.  
  • Be part of a first response/on-call support program with internal teams and/or external vendors.
  • Participate and share your ideas in technical design and architecture discussions.
  • Ship your code with our continuous integration process.
  • Develop your craft and build your expertise in data engineering.

We think you'll be an amazing fit for this position if your application can demonstrate:

  • Enthusiasm for data engineering!
  • Experience creating and maintaining data pipelines
  • Strong programming skills in SQL and Python
  • Experience with Google Cloud, or another major cloud provider such as AWS or Azure 
  • Experience with BigQuery, Snowflake, Redshift, or similar cloud data warehouse technologies 
  • Experience with Airflow (Workflow Management Platform)
  • Experience with industry ETL & BI tools (Fivetran, Informatica, Datastage, Looker, Tableau, PowerBI etc.)
  • Familiarity with data pipeline monitoring and observability practices
  • Experience with Git workflows, continuous integration and automated build pipelines
  • Experience working in an Agile environment

What you might bring:

  • A strong practitioner of test-driven (and behavior driven) development
  • Experience with Docker, Kubernetes, Terraform, and other DevOps and infrastructure as code technologies.
  • A track record of staying at the forefront of data engineering technology.
  • Experience with streaming technology (e.g. Google Pub/Sub, AWS Kinesis, Kafka, Dataflow, Apache Beam, Spark, etc.)
  • Understanding of data warehouse modeling fundamentals (e.g. dimensional modeling, 3NF, star schema) and application relational database concepts (e.g. normalization, referential integrity)
  • Subject matter data expertise in the SaaS industry.
  • A limitless imagination for where data could go and what we can do with it to make our customers and our people awesome!


Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:

  • 🩺 Comprehensive Compensation and Wellness Benefits. Including Pension Plan matched to your local office, stock options for every full time employee, generous time off, annual healthy living credit, and more
  • 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
  • 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Germany, Croatia, and Netherlands, and remote FreshBookers receive a home office credit to set up your home office.
  • 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
  • 🚀 Accelerated growth. 3 week dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.What You’ll Love About Working Here:


Apply now

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone (+1) 416-780-2700 and/or

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