It turns out… unicorns are real! In fact, FreshBooks just became one after raising our valuation to more than $1 billion. And ever since launching in 2003, we’ve been on a steady incline towards one goal: Building easy-to-use accounting software for small business owners. It’s the goal that’s driven us to expand into five offices, serving customers in over 160 countries. And it’s the goal we’d love for you to be a part of as a member of our global team as we continue our journey.

Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries, with offices in the U.S., Netherlands and Croatia.

The Opportunity

Reporting into the Senior Manager, Talent Management, you will be responsible for delivering on FreshBooks’ Four Es – Executing Extraordinary Experiences Everyday for both our employees and the business, by developing and executing HR talent programs that enable the achievement of high performing teams, grounded in our values. 

If you're passionate about creating exceptional employee experiences and taking big challenges head on, delivering simply amazing experiences for FreshBookers, and ready to back it up with results for our business — this job is for you.

What you will do:

  • Assess, develop, design, implement and measure, scalable, best - in - class and sustainable talent programs, processes and tools.
  • Deliver talent solutions that drive strong company and individual performance to achieve FreshBooks OKRs in a way that is reflective of our culture, values and mission
  • Manage, administer and optimize existing systems specific to Talent programs (E.g. Culture Amp engagement surveys, performance management programs, reporting, analysis and executive reviews)
  • Design and develop Talent Program dashboards, with data and insights to enhance business leader and HR team decision making; produces and contributes to reports for presentation to the Senior Management.
  • Lead enterprise wide change management plans for Talent programs and processes.
  • Apply an intentional DIBs (Diversity, Inclusion & Belonging) lens on all talent programs and approaches
  • Deliver input and feedback on program / policy design to the Senior Manager, Talent Management and HR teams, and drive program execution & implementation
  • Provide consultative support regarding talent programs to the business through the HR Business Partners; develop and recommend specific action steps to drive the benefits and desired outcomes of Talent programs.
  • Collaborate both within and outside of HR, particularly regarding cross - functional program/projects to ensure a seamless and holistic experience for clients
  • Partner with COEs and HRBPs  on critical projects that impact employee experience, growth, and retention

What you have:

  • 3 - 5 years of Human Resources experience, with a focus delivering employee and leader talent programs  (talent management, development, Centres of Expertise)  
  • Bachelor’s degree, or equivalent experience
  • G-suite knowledge (Google Docs, Slides, Sheets)
  • Strong knowledge and application of various talent management systems (e.g. Culture Amp, BambooHR, Reflektive etc.) to build and manage Talent programs.
  • Excellent communication skills including the ability to present confidently to large audiences
  • Strong project and program management skills 
  • High degree of personal and professional integrity with ability to work with confidential information
  • Demonstrated ability to effectively own a program from design through implementation
  • Strong collaboration skills and the ability to work across boundaries, managing multiple stakeholders
  • ability to work within constraints as well as to challenge the status quo
  • Global perspective and the ability to think and plan at scale
  • Nice to have:
    • CHRP designation

We think you'll be an amazing fit for this position if you are:

  • Goal-oriented, proactive self-starter with ability to work independently and approach challenges with a high degree of adaptability
  • Comfortable with thinking outside the box and challenging the status quo, respectfully and courageously, to deliver results in a dynamic environment
  • A strategic thinker and change agent with demonstrated experience managing and designing talent processes that support a fast-paced and dynamic work environment (ability to strategize, design, execute and flex effectively)
  • Results-drive and adaptable in a rapidly changing, ambiguous environment

What You’ll Love About Working Here:

  • Three week onboarding that brings you up to speed on our brand, product, and most importantly, our customers. It’s an awesome opportunity to dive in and understand what we’re all about and build your network within the company. Plus, there’s prizes! 
  • Our ever-expanding, global team who care about making accounting incredibly easy for business owners around the world. 
  • Amazing growth and mentorship opportunities from a team with a laser-focused mission of shipping extraordinary experiences.
  • Collaborating remote or hybrid model with a global team
  • A work/life balance you can brag to your friends about:
  • Two weeks parental paid leave and paid leave top-up
  • Health & dental coverage tailored to your local office
  • Generous time off - including vacation, volunteer and innovation days 
  • Health and Wellness credits 
  • Learning and development opportunities that are both in-house and external
  • Retirement savings programs matched to your local office 
  • Stock options for all full time employees 
  • And finally, we have fun at work...Want to start a chess team? Awesome. Want to host a homemade-ice-cream-making Zoom night?  Whatever your passion is, bring it to FreshBooks, tell others about it, and enjoy what you do every day

Why Join Us

We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here at FreshBooks!

NOTE: Due to COVID-19 Guidelines, this role is 100% remote / work from home until further notice.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer that embraces the differences in all of our employees. We celebrate diversity and are committed to creating an inclusive environment for all FreshBookers. All applicants are evaluated based on their experience and qualifications in relation to this position.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/


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