FreshBooks has an ambitious vision. We launched in 2003 but we’re just getting started and there’s a lot left to do. We're a high-performing team working towards a common goal: building an elite online accounting application to help small businesses better handle their finances. Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.


The Opportunity - Product Data Analyst

What you'll do:

You will enable FreshBooks to derive insights from our product and event data to improve the engagement of our customers. The right person for the job will love to solve a problem and have a knack for translating data into insight and presenting that information to stakeholders. You will be collaborating with product owners, designers, developers, and data engineers all working together to drive growth at FreshBooks.

Business Impact:

  • Collaborate with Product Owners on reporting feature performance

  • Help drive feature enhancements based on delivering meaningful insights

Data Modelling:

  • Combine data from multiple data sources

    • Use SQL to join and transform many data sources

  • Collaborate with developers on data instrumentation

    • Ensure we will have the data to track our KPI’s of new features prior to release

  • Work closely with data engineers

    • Create data dictionaries following naming best practices to improve standardization and improve usability of tables

    • ETL process for transformations of raw data

Output:

  • Develop dashboards in Looker for Product Teams outlining KPI’s

    • You love getting your hands dirty with data

    • You have experience creating informative dashboards

    • You understand data visualization best practices

  • Provide additional insights to Product Owners on feature performance

    • Answer questions such as:

      • Was the feature release a success?

      • Why has there been a decline in engagement?

      • Where are users dropping off in the feature adoption funnel?

What you’ll have:

Tools

  • Advanced knowledge of SQL

  • Experience developing in Looker or Tableau

Product

  • You know what a Saas business is and how they make money

  • You understand user workflows and funnel analysis

Experience

  • Minimum 2 years in data analytics, or business intelligence related roles

  • Excellent problem solving, quantitative and analytical abilities

Why Join Us

We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company could be, and have the opportunity to help build an elite one, right here in downtown Toronto.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.

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