FreshBooks has an ambitious vision. We launched in 2003 but we’re just getting started and there’s a lot left to do. We're a high-performing team working towards a common vision: a world where anyone can successfully run a business without having to learn accounting. Known for extraordinary product and customer service experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.

The Opportunity - Associate Director, Product Design (UX)

Join us as an Associate Director, Product Design (UX)where you’ll have the opportunity to make a huge impact with small business owners all over the globe. In this position, you will collaborate closely with our world-class product teams, helping ship valuable features to our customers. You will support every stage of the design process from generative research and concepts through to prototyping and usability testing.

Specifically in this position you will:

  • Identify and clarify problems and opportunities with our product. Initiate and work with others to generate frameworks that help teams create extraordinary experience outcomes for their design projects (e.g. and customer journeys, flows, maps, storyboards, etc)
  • Work with insight and key stakeholders to create a holistic-future forward vision for our products that informs strategy and decision making on a 12-18 month time horizon.
  • Identify and lead others across disciplines, teams and timelines to reach unmet opportunities through influence, not authority.
  • Hold teams to a higher standard of quality and measure progress toward desired outcomes and standards (e.g. patterns and principles). Report on product quality in relationship to customer sentiment and advise contributors on an approach. Contribute to and evaluate our product’s expression of brand identity, experience principles, and design patterns.
  • Clarify and share where we have insight gaps in customer experience, gathered from business, market, and customers, that affect the vision and strategy of our products. Ensure we are conducting high quality generative and evaluative research on an ongoing basis (quantitative and qualitative).
  • Provide high quality feedback and direction on product design and customer-facing work across teams and departments. Nurture a culture of critique necessary to ensure appropriate critical feedback is raising the bar for customer experience.
  • Recruit, identify needs and optimize the strengths of designers on your teams to ensure career growth and continuous improvement in the capabilities of our organization
  • Continuously monitor and improve upon the processes that enable our teams to deliver extraordinary experiences that advance our strategy

We think you'll be an amazing fit for this position if your application can demonstrate:

  • An overall experience in design of 12+ years, and at least 3 years of experience as a design manager or design lead
  • Experience working on a world-class product or online service, on both mobile and web platforms
  • A true focus on the customer—you make your design decisions based on research, including interviews, usability testing and quantitative data
  • A passion for the “why” of design, as well as the “what”
  • An egoless attitude toward design, a passion to learn and grow every day, and an interest in sharing your learnings with your peers

Why Join Us
We're a motivated bunch, with our eyes laser-focused on shipping extraordinary experiences to businesses. You will be surrounded by hardworking team members who share a common vision for what an amazing software company can be, and have the opportunity to help build an elite one, right here in downtown Toronto.

Apply Now

Have we got your attention? Submit your application today and a member of our recruitment team will be in touch with you shortly!
Please apply with your resume, as well as an online portfolio that demonstrates how you frame user problems, design solutions, and test those solutions with users.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at FreshBooks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.