Location: Warsaw

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Success Managers who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

You will own a portfolio of Mid-market and a few Enterprise clients, and you will be responsible for developing this portfolio through client retention, upselling and cross-selling our B2B solutions.
You will build a strong relationship with your top customers and engage with clients across the entire national territory. 

Additionally, you will create operational rhythm, establish and track KPIs, analyse business growth, market trends and other key metrics to drive new business opportunities within existing clients and ensure resolution of business challenges.

You also will work closely with Product, Sales Ops, Customer Support, Legal, Sales Managers and other cross functional stakeholders to further develop our customers. You serve as the primary FREENOW point of contact for all internal questions, escalations and service improvements regarding Mid-market in your region.

TO BE SUCCESSFUL IN THIS ROLE:

  • 2-3 years relevant professional experience in a fast paced environment, ideally with Mid-Market Accounts, for example as Customer Success Manager, Account Manager, Key Account Manager, Customer Support Manager or Strategic Partnerships Manager
  • Strong analytical skills to identify high-impact opportunities and objectively evaluate projects
  • Ability to develop a strategy and communicate it clearly 
  • Ability to effectively influence top leaders internally and within the industry
  • Ability to prioritise with effective time management in a dynamic environment
  • Ability to learn quickly and enjoy working with different tools and people
  • Local knowledge - you must have solid commercial experience in Poland
  • Excellent verbal/written communication and presentation skills in Polish and English. German or other language is a plus

BENEFITS & PERKS IN A NUTSHELL:

  • Flexible working arrangements 
  • LinkedIn Learning
  • Sabbatical & special leave policies
  • WeRoad Partnership
  • Birthday, 24th + 31st December off
  • Short term EU work policy
  • Mobility Credit
  • Health insurance
  • Employee assistance program

 

Plus more local benefits depending on your work location!

 

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

               

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
FN Demographic Questions

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of ethnic origin and nationality, gender identity, physical and mental abilities, religion, sexual orientation, social background or age.

We only invite applicants to voluntarily and anonymously share their demographic background in order to identify areas of improvement in our hiring process. Your answers have no impact on the outcome of your application.

How would you describe your gender identity? (mark all that apply) *





How would you describe your ethnic background? (mark all that apply) *









How would you describe your sexual orientation? (mark all that apply) *








Do you have a physical or mental ability or chronic condition that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one) *




Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.