Location: Athens

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

This role is a fundamental part of our service optimisation strategy, being primarily responsible for the excellent implementation of our driver acquisition, engagement and retention strategy. We are looking for a passionate individual to collect & analyse data, collaborate with all key stakeholders and come up with actionable insights in order to ensure market leading service delivery from a driver operations perspective.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate professionals who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Driver performance optimisation: Collaborate with key internal and external stakeholders to continuously improve the overall performance of our drivers
Driver Operations: Be responsible for the day to day driver operations for Athens: registrations, onboarding, activations, retention
Key Accounts management: Be responsible for the formulation and implementation of our Key Accounts strategy, and the management of our relations with Key Fleet Owners
Compliance management: Ensure drivers adhere to our code of conduct for efficient operations
Fraud protection: Implement measures to identify, mitigate, and protect against potential fraud
Product and feature launches: Take ownership of launching new features and products, and of identifying potential incidents and bugs that need to be solved
Special projects: run strategic projects to support the step up our driver operations
Utilise internal tools: Optimise service delivery and assess effectiveness using our internal tools
Strategic goal support: Recommend and execute processes to support our strategic goals and objectives
Manage a team of 4 associates

Our Tools: GSuite | Microsoft Office |Tableau | SQL

TO BE SUCCESSFUL IN THIS ROLE:

Education: Bachelors and/or Engineering degree
Work experience: Minimum 3 years demonstrated experience in Operations, Commercial Analysis, or similar roles, including strong team management experience.
Proactive mindset: Thrives in a fast-paced, constantly changing work environment and takes initiative.
Metrics-focused: Driven by KPIs and accountable for achieving clear goals.
Customer centric approach: obsessed with understanding and following the customer
Cross-department coordination: Aligns multiple internal departments, such as Marketing and Operations
Trading business understanding: Familiarity with the trading business and its operational environment.
Problem-solving agility: Comfortable with identifying and resolving issues on the go.
Ability to deal with ambiguity and navigate complex situations

BENEFITS & PERKS IN A NUTSHELL:

Sabbatical & special leave policies	Free Udemy e-learning access
Birthday, 24th + 31st December off	Partner product discounts
Mobility budget	L&D opportunities
Employee assistance program	Private health & life insurance

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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(Senior) Operations Manager