Location: Thessaloniki

Join our team in a highly visible department at the core of our ride hailing business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We aim to give drivers a great experience so they can offer excellent service to passengers.

The position as Operations Executive will be part of our Driver Operations team in Thessaloniki. We are looking forward to your application and can’t wait for you to join us on the journey!

YOUR DAILY ADVENTURES WILL INCLUDE:

Serve as the first point of contact for drivers and company partners who arrive at our Driver Center in Thessaloniki
Train and assist drivers with their onboarding to the FREENOW apps
Build and foster strong relationships and networks with the local Driver community
Perform competitor analysis, Quality Assurance and monitoring of Driver Performance
Participate in local operations tasks (e.g. bonus setup, outdoor campaigns)
Enable successful performance through driver engagement campaigns including the deployment of OCA, outbound calls to activate onboarded drivers or improve the performance of existing drivers

TO BE SUCCESSFUL IN THIS ROLE:

Highly motivated to support our drivers and partners with a positive attitude
Experience in an operational or customer facing role
You have an eye for detail and a focus on quality in everything you do
You showcase analytical thinking
Fluent Greek skills (C2 level) and good English skills (at least C1 level)
Experience using G Suite or Microsoft office applications
Good Presentation and Communication skills (internally and externally)
Experience in project and stakeholder management is a plus

BENEFITS & PERKS IN A NUTSHELL:

Hybrid working models	Free Udemy e-learning access
Sabbatical & special leave policies	L&D opportunities
Birthday, 24th + 31st December off	Personal development budget
Mobility Benefits card	Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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