Head of Operations

Location: Hamburg

FREENOW, Germany’s leading taxi app, empowers smarter mobility decisions helping people to move freely.

We are looking for a Head of Operations to lead our German & Austrian Operations team as we strive to aggressively scale our business and solidify our N°1 taxi-hailing leadership position in the country. In this role, you will directly manage the operations team in Germany and collaborate with a broad range of central teams in our matrix organisation. e.g. Central Operations, Product, Marketplace Performance, Business Analytics etc. Successful candidates would ideally have extensive previous experience leading teams in high growth, start up or scale ups and have a proven track record of successful people, performance and change management. We are looking for a leader with strong interpersonal skills who has previous experience representing companies in front of external stakeholders.

Be ready to work in a multinational, diverse, highly motivated and collaborative team who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Design and execute strategies to increase driver engagement and retention while managing our high performing German team. Ensure clear targets and strategies.
Oversee the optimisation of local operational processes and procedures across our main pillars of Service Quality, Business Development, and Customer Operations
Develop and nurture critical relationships that will grow our business (stakeholders include: drivers; fleet owners; unions; brand partners; local communities etc.)
Take ownership of our growth in Germany by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business objectives
Lead, mentor, and develop a high-performing team, fostering a culture of continuous improvement and high performance
Collaborate with various teams, including Product, Marketplace Performance, Business Analytics, to enhance business development
Represent the voice of German/Austrian drivers in interactions with senior management and central stakeholders and be a strong sparring partner for key decision makers at FREENOW

TO BE SUCCESSFUL IN THIS ROLE:

Ideally 5+ years of work experience in Tech, Operations or Consulting/Strategy. You can make up less experience with drive, intelligence, and integrity
Ability to manage manage and lead remote/hybrid teams
Logical, structured, and efficient work approach to meet deadlines and communicate progress
Self-starter with a business-driven mindset, able to develop strong relationships with commercial stakeholders and take ownership or bring great ideas to the table
Skilled in analysis, and automation frameworks to identify trends and patterns in data. Tableau, Python, SQL knowledge is a plus.
Comfortable working with Product and Tech teams to define operational requirements
Excellent communication skills in English and German, both verbal and written, able to influence and communicate to teams outside of direct management line

Extra points

Experience in mobility or other logistics marketplaces
Experience in startup companies and/or fast-paced environments

BENEFITS & PERKS IN A NUTSHELL:

Hybrid working model	Free Udemy e-learning access
Sabbatical & special leave policies	Subsidised gym membership
Birthday, 24th + 31st December off	Partner product discounts
Mobility Benefits Card	L&D opportunities
Employee assistance program	Personal development budget

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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