Location: Athens

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Care Agents who strive for excellence and like to have fun. Are you ready for your next ride?

Combining front office and back office duties, you face users and turn them into the most passionate FREENOW users, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support across markets, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure that our Real-Time Team runs smoothly and profitably.

Working hours: For this role, you would work during our day shift (08:00-20:00), Mon-Sun, with 2 days off per week.

YOUR DAILY ADVENTURES WILL INCLUDE:

Deliver high-quality support via calls, emails and messenger platforms
Be a passionate advocate for riders and drivers while answering any questions that come your way
Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
Build loyalty among new users and get our early adopters to fall in love with FREENOW all over again
Triage issues and escalate them when necessary
Cooperate with other departments to assist inside projects and resolve technical issues

Our Tools: Google Suite | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

Initial experience in customer support
The ability to speak, read and write English (≥C1) and German (≥C1) fluently - please submit your application in English
Good problem solving and active listening skills
Excitement about new technologies
Ability to multitask and perform effectively under pressure
Adaptability & flexibility to work in shifts and on bank holidays/weekends

BENEFITS & PERKS IN A NUTSHELL:

Free office breakfast and snacks	Free Udemy e-learning access
Sabbatical & special leave policies	L&D opportunities
Birthday, 24th + 31st December off	Private health insurance
Mobility Benefits card	Meal vouchers
Employee assistance program	Personal development budget

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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What languages do you speak fluently? *

Are you based in Athens/looking to relocate to Athens? *

Please note: This position is an in-office position, so being in Athens will be a requirement,

What is your earliest possible starting date? (work permit, notice period, etc.) *

Please mention your salary expectation (gross / year) *

Please confirm your legal work authorization status and select the visa status that applies. *

If you currently require sponsorship to work in Greece (or will require sponsorship in the future), please include: The type of visa or sponsorship you currently have (or will require in the future). Please note: for this position, Free Now isn't able to provide relocation support, so in case you require a Work Permit, unfortunately we won't be able to assist you, because the process can take several months and we need to fill the role as soon as possible. Thank you for your understanding! *

I hereby agree to the processing of my personal data for recruitment purposes in accordance with Art. 6 (1) (a) GDPR. I confirm that I have read the Privacy Policy including information about the purpose and methods of processing personal data and the right to access and rectify it. *

I hereby give my consent to add my application data to the talent pool in case of a rejection to get back to me for similar vacancies. *

I agree to transfer my application data to our subsidiary companies to contact me for similar positions within our FREE NOW Group. *

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