Working Student - Driver Operations/Customer Service

Join our team in a highly visible department, combining elements of strategy, analytics and execution at the core of our ride hailing business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to grow our supply, which means you will stay connected to our driver base and foster best practices. The position as Operations Associate will be part of our driver operations team in Frankfurt. We are looking forward to your application and can’t wait for you to join us on the journey!

Your responsibilities:

  • Support our existing Drivers and Partners with various requests
  • Develop and implement best practice supply operations across regions.
  • Account management and networking within the mobility industry.
  • Project Management - support in various projects related to Driver Operations (e.g. Expansion, Multi-Mobility, etc.) 
  • Cross-functional collaboration with Central Teams throughout the organisation (Pricing, Competitive Intelligence, Marketplace Performance).
  • Distribution of FREE NOW outdoor advertising
  • Competition analysis inside the Mobility field
  • Quality Assurance and monitoring of Driver Performance

Your profile:

  • Ideally some initial experience in a similar role (Operations, Project Management, Customer Service or Account Management)
  • Fluent German skills (C1 level or higher) and good English skills (at least B2 level)
  • Comfortable working with and analyzing data sets (G-Sheets, Tableau)
  • Good Communication skills (internally and externally)
  • Experience in project and stakeholder management is a big plus  

Diversity and inclusion:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work 

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month. 

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

More Benefits? 👏 Monthly mobility budget for FREE NOW rides, quarterly team events, birthday-off, kudos and many more!

 

About FREE NOW:

FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.

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