Mitarbeiter im Kundenservice (m/f/d)

Als Mitarbeiter/-in im Driver Service wirst du als Teil eines hochmotivierten Teams und und zum lokalen Ansprechpartner (m/w/d) für unsere erfolgreiche Free NOW Flotte in München und trägst so maßgeblich zur Zufriedenheit und Qualität der Free NOW Flotte bei. Deine Arbeit leistet einen direkten Beitrag zum Erfolg und Wachstum von FREE NOW.

 

Das ist dein Aufgabenbereich:

  • Kundenbetreuung für unsere angeschlossenen Fahrer und Unternehmer
  • Office Management
  • Vertrieb von FREE NOW Außenwerbung
  • Vertrieb der FREE NOW App an neue Fahrer und Unternehmer
  • Qualitätssicherung und Monitoring auf Fahrerseite
  • Support bei der Implementierung von neuen Prozessen
  • Account Management und Networking in der lokalen Mobilitäts-Branche
  • Enger Austausch und Support von zentralen Abteilungen und dem lokalen Key Accounting
  • Wettbewerbsbeobachtung in der lokalen Mobilitäts-Branche und Zusammenarbeit mit der zentralen “Competitive Intelligence”-Abteilung

Das bringst du mit:

  • Freude am direkten Kundenkontakt
  • Ausgeprägtes Dienstleistungsverständnis
  • Selbstständige, gewissenhafte und strukturierte Arbeitsweise
  • Gute Kommunikationsfähigkeit sowie soziale Kompetenz runden dein Profil ab
  • Fließende Deutschkenntnisse und gute Englischkenntnisse in Wort und Schrift
  • Gute Office Kenntnisse, insbesondere Excel

Diversity & Inclusion

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

 

Move like you


At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month. 
Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there!
Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.
Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.
More Benefits? :clap: Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos and many more!

 

About FREE NOW:

FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.

Für diese Stelle bewerben

* Erforderlich