We at Free Now are looking for a passionate Apple Endpoint Engineer (m/f/d) to join the IT-Solutions team, which is responsible for advancing the digital workplace at Free Now with state of the art devices and services to get their work done. Join us if you are an IT professional with an “automation first” mindset while bringing innovation and process improvement to all areas of an organisation. At Free Now you will have the opportunity to work with new and interesting technologies used by our employees at the forefront of productivity and innovation.

You can join us either in one of our offices in Hamburg, Berlin or Barcelona or work remotely within the countries we are operating. This includes: Spain, Germany, Portugal, Italy, France, Poland, UK, Ireland, Austria, Greece and Romania.

 

Responsibilities

  • Management of our Apple fleet (macOS,iOS) > 1500 endpoint devices.
  • Manage and maintain our automated asset inventory tool 
  • Engineer, deploy and support Mac operating systems and applications
  • Review new Mac hardware specifications, new operating systems and provide recommendations including conducting an evaluation
  • Work with our security team to ensure the safety of company assets
  • Build workflows to improve employee and contractor account lifecycle processing
  • Resolving Tier 3 support requests 
  • Share knowledge actively with the IT team to help them learn and improve the effectiveness of IT Services.

 

Key Qualifications

  • Highly organized, creative, motivated, and passionate about achieving results.
  • Creative thinker and strong problem solver with meticulous attention to detail.
  • Advanced understanding to conduct problem recognition, research solutions, isolation, and follow-up steps
  • Ability to think outside of the box.
  • Experience with MDM solutions including creating configuration profiles for macOS and iOS management
  • Experience with deployment tools and software deployment processes (e.g., git, Jenkins)
  • A keen interest in security, automation, and improving productivity.

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Requirements

  • 3+ years of experience Engineering, implementing, troubleshooting, and supporting a macOS/iOS environment
  • Experience in working with MDM/DEP
  • Proficiency with Python, Swift or similar programming languages.
  • Advanced hardware and software troubleshooting skills
  • Experience interacting with HTTP-based APIs (e.g., REST) and associated frameworks
  • Experience with JIRA
  • Strong written, interpersonal, and verbal communication and customer service skills
  • Ability to script yourself out of a problem

 

The interview process will be in 3 stages:

1st - Interview with one of our Talent Acquisition partners or someone from the IT department - this will be a get to meet you interview, sharing more details about you and also discussing the role and FREE NOW in general.

2nd - Interview with the Hiring Manager and another IT Leader - this will be a technical interview

3rd - Meet the team and peers - chance for you to meet your potential new colleagues

 

Diversity and inclusion:

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

 

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month. 

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

More Benefits? 👏 Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos and many more!

 

About FREE NOW:

FREE NOW is Europe’s leading multi-mobility platform backed by BMW Group and Daimler AG. Next to ride hailing, FREE NOW also offers micro-mobility services such as e-scooters, e-bikes, e-vespas as well as car sharing. It consists of the services FREE NOW (10 European markets) and Βeat (5 Latin American and 1 European market). Summed up, those services currently attract 50 million users in 16 markets and more than 150 cities. FREE NOW is therefore the biggest multi-service mobility provider in Europe and the fastest-growing ride-hailer in Latin America. FREE NOW works with various third party providers to offer their customers an even wider range of options to get from A to B. In total, around 1,900 employees in around 35 offices work for the services of FREE NOW, which is led by CEO Thomas Zimmermann.

 

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