FREE NOW is the multi-service mobility joint venture backed by BMW Group and Daimler AG. Next to ride-hailing, FREE NOW also offers micro-mobility services such as e-scooters, e-bikes, e-Vespas as well as car sharing. It consists of the services FREE NOW (10 European markets) and Βeat (5 Latin American and 1 European market). Summed up, those services currently attract 50 million users in 16 markets and more than 150 cities. FREE NOW is, therefore, the biggest multi-service mobility provider in Europe and the fastest-growing ride-hailer in Latin America. FREE NOW works with various third-party providers to offer their customers an even wider range of options to get from A to B. In total, around 2,000 employees in around 35 offices work for the services of FREE NOW, which is led by CEO Marc Berg. In France, we operate PHV and micromobility services in Paris, Lyon, Nice, Cannes, Bordeaux, Marseille and Lille with many additional cities openings planned.
As the Operations & Strategy intern in the Supply Growth & Retention team in Paris, you will report to the Head of Marketplace Operations & strategy and work closely with the local Marketplace Operations & strategy team orchestrating driver lifecycle processes to ensure good supply KPIs at a country level.
In order to succeed in this role, you will need to have a solid business sense as well as a data driven approach.
Part of your responsibilities
- Capture and act on collected data to improve operational performance, including incentives strategy
- Enrich knowledge of teams by developing the competitive & product benchmark
- Work on growth topics through special projects in place : electric fleet, fleet operators program etc...
- Be a good support to the different Ops teams in our expansion on new cities / markets
- Build Market & field studies: including driver focus groups (you’ll be in charge of driver council meetings)
Desired experience, behaviours & values:
- Experience in assessing, managing and improving quality standards in order to make the customer the hero of your story.
- Methodical approach based on DATA to build quality improvement
- Experience in creatively identifying project opportunities, taking ownership and delivering them on an professional basis in a fast-paced environment.
- Significant focus on execution and delivery of project milestones
- Capacity to context switch between detail and high-level tasks
- Good communication skills and ability to evolve in an international context (advanced english proficiency is a plus)
- Deep understanding or interested in product and tech development
- Bonus: SQL and Data visualisation skills (e.g. Tableau)
- Dynamic working environment
- Monthly journey credits with FREENOW
- High-quality equipment
- Lunch allowance in the company canteen
Diversity & Inclusion
At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.
Move like you
At FREE NOW we have colleagues from over 65 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.
Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidized gym membership. Bigger plans? Take a sabbatical leave and get out there!
Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.
Need a lift? Check out our language classes and internal peer-to-peer trainings.
More Benefits? 👏 Monthly budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, referral program, kudos, and many more!