FREE NOW offers a huge portfolio of mobility options like e-scooters, e-bikes, carsharing, mopeds and our roots such as ride hailing like taxi and PHV.
We are the biggest multi mobility platform across Europe and are looking for an ambitious and experienced leader for our customer facing Growth teams!
The four Growth teams work very closely with our Product & Growth organisation to attract customers using FREE NOW by making data driven decisions.
Our Growth teams find answers to the following questions: How to incentivise customers to use our Product? How to engage them to continue using it and to not choose another app? How do we successfully shift from a ride hailing to a multi mobility platform? How does that change our acquisition and retention strategy & products?
What are the four Growth teams focussing on?
- Acquisition is focussing on onboarding the customer into FREE NOW. Creating an onboarding experience as convenient as possible to engage customers using the app.
- Retention engages the customers to continue using FREE NOW. Creating a loyalty system customers love, offering attractive booking packages to attract customers using the product frequently
- Automation creates perfectly balanced campaigns to use marketing spends most efficiently.
- Incentives provides various voucher types, incentives for our customers
What is expected?
- It’s not your job to do the work for your team, it’s to help them figure out how to do it themselves, to get things done, and to succeed beyond what they thought is possible
- You will lead, coach and support four cross-functional teams, so they know their goals and can take charge (based in Hamburg & Berlin)
- Own all processes in your domain and make sure that they evolve
- Shared responsibility with your Product peer ensures that discovery and delivery works hand in hand and you can decide and move forward in best sense for the customer
- Build a strong connection to your stakeholders and peers to ensure fast decision making
- Remove blockers and take the fast lane with your teams
- Make an impact and take the accountability for all integrations within and close to your domain that you foster a decrease of dependencies
- With your growth mindset you always aim higher and adapt fast to the changes in a fast pace environment
What should you bring?
- Strong Software Engineering Background
- Multiple years of experience in building and leading diverse teams in an international environment with strong focus on people management
- You know how to improve efficient teams and take things to the next level, while ensuring a culture of learning, knowledge sharing and collaboration
- Solid experience in communicating with various stakeholders and functions across the whole organization
- You have a growth mindset and can quickly adapt to change and have proven in previous leadership roles that you have excellent problem solving, critical thinking and communication skills
- Fluent English skills
Diversity & Inclusion
At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.
Move like you
At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.
Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidized gym membership. Bigger plans? Take a sabbatical leave and get out there!
Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.
Need a lift? Check out our language classes and internal peer-to-peer trainings.
More Benefits? 👏 Monthly budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos and many more!
About FREE NOW:
FREE NOW is the multi-service mobility joint venture backed by BMW Group and Daimler AG. Next to ride hailing, FREE NOW also offers micro-mobility services such as e-scooters, e-bikes, e-vespas as well as car sharing. It consists of the services FREE NOW (10 European markets) and Βeat (5 Latin American and 1 European market). Summed up, those services currently attract 50 million users in 16 markets and more than 150 cities. FREE NOW is therefore the biggest multi-service mobility provider in Europe and the fastest-growing ride-hailer in Latin America. FREE NOW works with various third party providers to offer their customers an even wider range of options to get from A to B. In total, around 2,000 employees in around 35 offices work for the services of FREE NOW, which is led by CEO Marc Berg