Als Werkstudent Kundenservice wirst du als Teil eines hoch motivierten Teams zum lokalen Ansprechpartner (m/w) für unsere erfolgreiche FREE NOW-Flotte in Berlin und trägst so maßgeblich zur Zufriedenheit und Qualität der FREE NOW-Flotte bei. Deine Arbeit leistet einen direkten Beitrag zum Erfolg und Wachstum von FREE NOW.

Dein Aufgabenbereich:  

  • Kundenbetreuung für unsere Fahrer
  • Vertrieb der FREE NOW App an neue Fahrer und Unternehmer
  • Qualitätssicherung und Monitoring auf Fahrerseite
  • Durchführung von App-Schulungen
  • Office Management
  • Vertrieb von FREE NOW Außenwerbung
  • Account Management und Networking in der lokalen Mobilitäts-Branche

Das bringst du mit:

  • Freude am direkten Kundenkontakt
  • Ausgeprägtes Dienstleistungsverständnis
  • Selbstständige, gewissenhafte und strukturierte Arbeitsweise
  • Gute Kommunikationsfähigkeit sowie soziale Kompetenz runden dein Profil ab
  • Gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Gute Office Kenntnisse

 

Diversity & Inclusion

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

 

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month. 

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidized gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? Check out our language classes and internal peer-to-peer trainings.

More Benefits? 👏 Monthly budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, referral program, kudos, and many more!

 

About FREE NOW

FREE NOW is Europe’s leading multi-mobility platform backed by BMW Group and Daimler AG. Next to ride hailing, FREE NOW also offers micro-mobility services such as e-scooters, e-bikes, e-vespas as well as car sharing. It consists of the services FREE NOW (10 European markets) and Βeat (5 Latin American and 1 European market). Summed up, those services currently attract 50 million users in 16 markets and more than 150 cities. FREE NOW is therefore the biggest multi-service mobility provider in Europe and the fastest-growing ride-hailer in Latin America. FREE NOW works with various third party providers to offer their customers an even wider range of options to get from A to B. In total, around 1,900 employees in around 35 offices work for the services of FREE NOW, which is led by CEO Marc Berg.

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