We are looking to build a brand-new Customer Experience Hub in Athens, supporting our German market.

Do you mix well and love customer care? Are you an enthusiastic, energetic self-starter that is keen to learn with a passion for Customer Experience? Then this is the role for you! As a Customer Care Executive you will be the first point of contact for all our customer segments.

The Role:

Being a Customer Care Executive (m/f/d) is a role combining front office and back office duties for both drivers and passengers using FREE NOW. You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

What you’ll be doing:

  • Deliver high-quality support via our email support platform and over the phone
  • Be a passionate advocate for riders and drivers while answering any questions that come your way
  • Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
  • Build loyalty among new users and get our early adopters to fall in love with FREE NOW all over again
  • Triage issues and escalate them when necessary
  • Cooperate with other departments to assist inside projects and resolve technical issues

What you need to have:

  • Initial experience in customer support 
  • The ability to speak, read and write German fluently (≥C1) and English at a high level (≥B2) - please submit your application in English
  • Good problem solving and active listening skills
  • Excitement about new technologies
  • Ability to multitask and perform effectively under pressure
  • A truly positive attitude
  • Proficient skills in Microsoft Office
  • Adaptability & flexibility to work on bank holidays/weekends

Diversity & Inclusion

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.


The FREE NOW Group is the multi service mobility joint venture from Daimler and BMW.

It consists of the services FREE NOW (9 European markets), Beat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets). Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America. In total, more than 2.200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.

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