At FREE NOW the CRM Solutions Manager / Salesforce Coordinator is responsible for overall support, maintenance and functioning of the Salesforce CRM for the Sales teams across our markets. He/She will also engage in promoting adoption by user training, and work cross functionally to align the work of various departments to integrate seamlessly with Salesforce. Working in the Hamburg HQ and being a part of the International Operations Team you’ll be a central CRM tool expert for all markets and business functions.
Your role:
- Act as an administrator of the Salesforce CRM system, including the creation and maintenance of workflows, custom fields, reports, dashboard development and data flow management
- Develop and maintain user roles, profiles, security settings, access levels, hierarchies etc.
- Develop an in-depth understanding of Sales teams specific business processes
- Develop, update and maintain Salesforce system documentation and Salesforce best practices
- Conduct new Salesforce application testing and implementation as required
- Provide day-to-day end-user support including implementation, user adoption, system configuration and maintenance, formulas, testing, data integrity, backups etc.
- Manage and maintain relevant third-party integrations and the connections to our internal data warehouse
- Act as primary contact for all Salesforce reporting requests including support of metrics and revenue reporting, territory penetration and evaluation, support in preparation of marketing campaigns, trade shows etc.
- Identify production risks and areas for improvement
- Prioritize, design and facilitate successful implementation and adoption of new processes.
- Manage data imports and database cleanup for data accuracy
- Stay informed about the CRM landscape and identify potential opportunities to optimize our CRM landscape
Your profile:
- 3+ years Salesforce administrator or related experience in a digital/high-tech/SaaS high-growth environment
- Experience with B2B sales processes
- Eagerness to learn new technologies and solve problems, as well as a high degree of self motivation
- Clear written and verbal communication skills
- Experience working alongside a team of sales professionals and working in a rapidly changing environment
- Excitement to grow Salesforce by potentially re-inventing/re-architecting a Salesforce configuration for constantly changing business needs
- Familiarity with relational databases and related concepts is desirable
- Familiarity with APEX code or SQL queries a plus
About FREE NOW:
FREE NOW was founded as mytaxi in June 2009 and was the world’s first taxi app that established a direct connection between a passenger and a taxi driver. In July 2019, mytaxi rebranded to FREE NOW as part of a global mobility brand family and set itself up as a multiservice mobility provider. With 14 million passengers and more than 100,000 drivers, FREE NOW is one of the leading ride-hailing providers in Europe. Since February 2019, the service is part of the FREE NOW group, the ride-hailing joint venture of BMW and Daimler. FREE NOW today works with more than 700 employees in 26 offices and is available in over 100 European cities. Eckart Diepenhorst is leading the operational business as CEO Europe of FREE NOW. More information is available at: www.free-now.com
What can we offer you?
- The chance to bring in your own ideas
- A strong team spirit
- Excellent monetary benefits (a pension plan, a monthly mobility allowance for free taxi rides, subsidised public transport ticket)
- Have your birthday off!
