IT SERVICE DESK TECHNICIAN

Freeform is a stealth mode metal 3D printing startup founded on the belief that transforming the way things are made is essential to making the world a better place. Our advanced technology stack lies at the intersection of hardware, software, and data science, creating the foundation for the world’s first fully autonomous and scalable manufacturing system. Our core team hails from several of the world’s most innovative companies such as SpaceX, Hyperloop, and Blue Origin, and we have secured significant funding from several of Silicon Valley’s top venture capital firms.

We are looking for an IT Service Desk Technician to join our team who is passionate about technology and excited about building scalable solutions. You will be responsible for providing technical assistance with computer systems, hardware, and software via in-person support, email, chat, or phone queries to all levels of the organization, including engineering and executive leadership. 

To be successful in this role, you need to be well-versed in all aspects of Microsoft Office computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills, and be excited to work in a fast-paced, technically challenging start-up environment. 

Responsibilities:

  • Respond to service requests in person, on the phone, via email or through remote access.
  • Set up accounts for new users and provide basic end-user training for IT-supported systems. 
  • Install and configure computer hardware, software, networks, printers and scanners. 
  • Assist in supporting computer hardware components, operating systems, and installed application software (Windows 10/11, Mac OSX, Microsoft Office, etc.)
  • Document, track and monitor all problems so that they are resolved in a timely manner. 
  • Maintain technical documentation and service catalog software, configurations and frequently asked questions. 
  • Keep an inventory of all equipment, software and license users. 
  • Follow-up with staff to ensure issues are resolved. 

Basic Qualifications:

  • 1+ years of professional IT support experience. 
  • Strong working knowledge of computer systems, hardware and software. 
  • Experience with Microsoft Office 365 environments. 

Preferred Skills and Experience:

  • Associate’s or Bachelor’s degree in computer science or computer information systems.
  • 3+ years of professional IT support experience. 
  • Experience with Microsoft Active Directory. 
  • Excellent knowledge of OSI networking model. 
  • Experience writing scripts in Python, Bash, PowerShell, or any high-level language. 
  • Experience with SSO (SAML/OAuth) on Azure AD. 
  • Proficient with Atlassian software suite: Confluence, Jira, and Service Desk. 
  • Good problem-solving, analytical, and team-working skills. 
  • An openness to learning new technologies. 
  • Customer-oriented and patient. 
  • Excellent verbal and written communication skills. 

Location:

  • We are located in Hawthorne in a 35,000 square foot, state-of-the-art facility featuring large open spaces for team collaboration, R&D, and production, as well as easy access to the 405, 105, and 110 freeways.  Our facility is in the heart of LA’s vibrant emerging tech ecosystem alongside many other high growth start-ups and enterprises.

Why Freeform?

  • We have an inclusive and diverse culture that values collaboration, learning, and making deliberate data-driven decisions.
  • We offer a competitive compensation package that includes significant equity in the company, as well as a full suite of additional benefits including premium health care (medical, dental, and vision) and life insurance, generous Paid Parental Leave and extended transition back to work for birthing parent, 401K, and PTO.
  • Our work environment includes casual dress, flexible work hours, a fully stocked kitchenette, free parking, daily paid for lunches, and regular catered team building events.
  • Freeform is an Equal Opportunity Employer that values diversity; employment with Freeform is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add Another Education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Freeform’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.