At FrankieOne, we believe verification and onboarding should be fast, frictionless, and flexible. We’re a trusted global identity and fraud detection engine that is passionate about protecting our customers and minimising their exposure to risk with a trusted experience that scales. We get up in the morning to help companies change the way they serve their people by complying with regulations, detecting fraud and verifying their end users. Our culture is what makes Frankie a great place to work. When you join the FrankieOne team, you’re joining an energetic and passionate group of people who love nothing more than solving problems and dreaming big in the process.

The role 

Core to our business, as a Product Manager, you’ll be at the heart of the company's development, making decisions on the product strategy and vision. You make decisions on the go to market strategy for our customers and work closely with our product and engineering teams to help foster a culture of high performance, focused not only on developing high quality products with speed and efficiency, but also having fun. 

Your ticket to success:

Be an advocate. For Frankie, for the product, for our people and for our values.

Know your craft. You are a seasoned product manager. You implement and monitor the segment strategies through initiatives on acquisition, cross-selling, service upgrade, customer loyalty, and retention. You also know how to manage technical software products from kick-off to deployment and beyond. 

Be the voice of the customer. You are super focused on creating optimum customer experiences and use analysis of business opportunities, understanding of market gaps to identify emerging segments and business trends. You also research and document product requirements to ensure that products meet business needs, performance objectives, and deliver an exceptional customer experience.

Commercial focus. You lead the development of disruptive innovative solutions for Businesses with a customer-centric and commercial mindset. You regularly engage with customers directly and bring those insights back to inform the product strategy. You also drive prioritised backlogs based on the consistent feedback analysis to continuously enhance the customer experience.

Work in collaboration. You work in constant collaboration with teams across the business; Engineering to align on technical design and architecture decisions, CX to come up with best-case usability that is aligned with customer needs and Sales & Operations to understand the immediate needs of our customers and their pain points

Roll your sleeves up. You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user’s frustration. You roll your sleeves up and muck in, training and communicating segment features, benefits, and performance through formal presentations and Frankie-wide written communications.

Drive decisions. You are responsible for (defining, updating, and executing) the multi-year product roadmap.  Decisions on product strategy revolving around what features to release and when. Market strategy decisions include geographies or markets to target, variations of products for different target segments etc.

Continuous improvement. You pivot and innovate as the business grows and moves; ensuring learnings are captured and shared.

In a previous life you have:

  • 5+ years experience in a similar or related role. 
  • SME Knowledge with Fraud.
  • Worked in changing high-growth small team environment. 
  • Built good tech knowledge.
  • Developed excellent communication and influencing skills and are comfortable engaging with stakeholders of all seniority, internally and externally.
  • Proven ability to translate customer and technical requirements into a commercial framework
  • Taken ownership; with attention to detail you have focused on the end result bringing the rest of your team with you. 
  • Developed a structured approach to product development as well as strong analytical skills and the ability to plan in detail. 
  • Used data to ensure market and customer relevance.

Our benefits & ways of working

  • Pick your own tech. We want you to be comfortable with your technology. That's why every employee is given an allowance to purchase the technology they want. Team PC or Team Mac, we won't judge!
  • Ongoing Development Opportunities. We pride ourselves on our culture of continuous development and learning.
  • Hybrid Working: At a minimum we come together on Wednesdays and Fridays so we can maintain our vibrant office culture. Part of the Stone & Chalk startup ecosystem, our offices come with a LOT of perks and community events including weekly breakfast, fortnightly 'Chalk Chills' drinks and 'Sweet Spot'.
  • Enhanced Parental Leave. We offer up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary (with the option to swap in if needed).
  • Team Building & Social Events. Trivia or board game fan? We have you covered. We run regular team building and social events to maximise collaboration across teams.
  • MERCH: On starting, you will receive a coveted Frankie hoody and t-shirt.


Creating a diverse and inclusive culture is fundamental to our success here at FrankieOne. We welcome and value all religions, national origins, gender identity or expressions, sexual orientation, marital status, age profiles, and those with specific needs. We are also aware that women and other marginalised people may only apply if they tick every box. However, even if you don't meet every single point on our job description, as long as you meet any essential criteria, and are motivated and curious to learn then please get in touch. We’d love to have a chat and take it from there!

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