Operating from our company headquarters in Austin, Texas, the Customer Success Manager assists handles customer relationships and other communications.
Coordinates with Sales Rep to organize customer pilots
SOW and MSA execution
Responsible for executing pilots
Tracks robots at each customer location
Follows up with customer to “close deal” with forklift sales
Facility compliance and enforcement within customer warehouses
Safety compliance checks
Customer facing to execute SOW, MSA agreements to their totality - 90%
Weekly customer meetings and check-ins
Setup of supplier portals with Fox Robotics finance team
Procurement support and management
Travel to customer sites as needed
Quality control for our bots in the field
Tracks metrics and analytics for the robot’s performance
High-level account management
Manages all tiers of support for robots
Excellent communication skills across multiple channels
Ability to communicate effectively to any customer to set clear expectations in a soothing way
Produce audits and customer aging reports to leads
Educate and enforce company policies when appropriate
40 hour/week minimum
5+ years experience in Business Development, Analytics, Product Development, or Customer Service
Excellent reliability, communication, and organizational skills
Proficient in excel, G-suite, google sheets, formula building, powerpoint, google slides
Supply Chain experience
Start up experience
Compensation & Benefits:
Applicant must be willing to relocate to Austin if hired.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We make robots that work.
We envision a world where robots serve as a human multiplier for dull and dangerous work. The warehousing industry, our initial area of focus, sees more than 52,000 cases of injuries every year in the US. Our first product is an automated trailer unloader that quickly demonstrates measurable value to our users by both improving efficiency while also increasing safety.
By empowering people to do more with less, we can help grow the economy, create better-paying jobs, and generate revenue to fund social services.