Foursquare is the leading independent location technology company, powered by our deep understanding of how people move throughout the world. Our solutions help businesses make smarter decisions, developers create more engaging experiences, and brands build more effective marketing strategies.

Foursquare’s platform includes Attribution, Audience, Proximity, Places, Pilgrim SDK and Visits. As the industry’s first and only accredited company for location data from the Media Rating Council (MRC), this foundation powers all our solutions — those that exist today and those we have yet to build. Over 14 billion consumer-verified place visit confirmations help us keep our map and models fresh and up-to-date, building a phone’s-eye-view of the world with 105 million unique places of interest worldwide.

About the Team

The IT team is a group of exceptional individuals responsible for successful Corporate Technology service delivery to Foursquare team members globally. This group manages the administrative, logistical and technical support for day-to-day corporate technology functions. They are responsible for planning and delivering integrated information services to enable internal Foursquare team members to access services and information they need, when and where they need it

About the role:

Foursquare is looking for a hands-on Help Desk Manager to join our team. This person will be responsible for daily operations in our New York City office including setting up AV for large events, conference room support, and serve as an escalation point for Level I and II Helpdesk issues globally. This individual would also be required to define and track success metrics and KPIs for the IT-Support team. As a qualified candidate, you should have a strong technical background, strong customer service experience, a problem-solving attitude, and the ability to motivate your team to achieve specific goals. 

Responsibilities of the role:

  • Establish and maintain a culture of trust between IT and end users within the Company
  • Ensure end-user onboarding and offboarding processes are meeting company IT security controls and compliance requirements
  • Work closely with HR and Facilities to manage and optimize new hire onboarding processes
  • Serve as point of information and direction for Helpdesk Technicians to manage escalation procedures and ensure that the highest service levels are maintained
  • Maintain an accurate inventory of hardware and software.
  • Manage SSO applications and directory services. 
  • Coordinate with different teams across the organization to identity areas of opportunity in which IT can provide solutions for
  • Work closely with the Security Team to ensure Foursquare systems are protected and secure; and processes are maintained to ensure safety and auditablility. 
  • Establish, achieve and report on IT Helpdesk SLAs while leveraging data to drive improvements
  • Assist in managing IT team budget and expenses
  • Work closely with vendors to facilitate improvements and renewals. 

Qualifications:

  • 4+ years of experience in an IT Helpdesk support role
  • 1+ year  leadership experience
  • Strong attention to detail with an emphasis on process improvement and documentation
  • Strong skills with Jira and Jira ticket management, and metrics
  • Soft Skills - a positive attitude and strong work ethic. Ability to get things done and provide excellent customer service to the end-user. Must have good communication.
  • Experience with G-Suite, Github Enterprise, Atlassian, JAMF, macOS, AV and event support, Directory Services (Okta, JumpCloud, or similar), 
  • A working knowledge of network administration
  • Experience with vendor management
  • Some Windows support experience

Nice to have:

  • Experience with software procurement processes
  • Ability to travel domestically to other Foursquare offices (20 days out of the year)
  • Windows management platform exp. (<10% of our fleet are PCs)
  • Experience with Bettercloud

Perks and benefits:

  • Learning and development programs from ICs to managers
  • Individual, professional coaching for all full-time employees
  • Flexible time off - rest and recharge when you need it!
  • Comprehensive and competitive health, vision, dental, life insurance
  • 401(k) with company match
  • Home office setup: you get all necessary hardware and internet reimbursement 
  • Family planning programs via Carrot and Maven
  • Employee Resource Groups to help you stay connected

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Foursquare are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.