Foursquare is the leading independent location technology company, powered by our deep understanding of how people move throughout the world. Our solutions help businesses make smarter decisions, developers create more engaging experiences, and brands build more effective marketing strategies.
Foursquare’s platform includes Attribution, Audience, Pinpoint, Proximity, Places, Pilgrim SDK and Visits. As the industry’s first and only accredited company for location data from the Media Rating Council (MRC), this foundation powers all our solutions — those that exist today and those we have yet to build. Over 14 billion consumer-verified place visit confirmations help us keep our map and models fresh and up-to-date, building a phone’s-eye-view of the world with 105 million unique places of interest worldwide.
About the team
The Client Solutions Engineering team is responsible for prototyping, custom and interim solutions that help Foursquare go-to-market faster and meet the needs of our clients and partners. We work directly with clients and partners providing technical guidance and making sure they are able to use Foursquare products and data effectively. We are a high-impact team of developers working on the bleeding edge of the full suite of Foursquare products and data working closely with our Sales Engineering, Client Success and Product Management teams as well as with clients and partners.
About the role
As a Client Solutions Engineer supporting Foursquare Targeting and Attribution products you are responsible for building and maintaining custom workflows to ingest and process data. You own Product Support, troubleshooting any issues reported and working with Product and Engineering teams to ensure our solutions meet the needs of our Customer Success team, our clients and our partners.
Responsibilities of the role:
- Lead and refine product support and triage processes and documentation to reduce time to resolve issues and highlight systemic issues
- Develop and maintain workflows that query, transform, cleanse and/or analyze data
- Triage unexpected behavior, navigating complex systems through log files, stack traces and data analysis to identify issues and provide solutions, working closely with Product and Engineering
- Distill, provide product feedback and help shape processes to improve operability of Targeting and Attribution products based on issues and client support requests
- 2+ years experience in a similar role or similar working experience
- 2+ years programming experience (we use Python primarily)
- 2+ years experience with SQL (we use Athena and Hive)
- 2+ years experience with AWS or other cloud storage provider
- Fluent in shell scripting and comfort with command-line utilities to view, edit and manipulate data
- Demonstrated ability to troubleshoot through log files and stack traces
- Demonstrated experience supporting external clients or internal stakeholders
- Bachelor’s Degree in Computer Science or equivalent experience
Nice to have:
- Experience with data analysis and notebooks (we use EMR notebooks)
- Experience with Big Data
- Experience using a workflow management system (Airflow, Luigi, etc.)
- Experience working across several teams (technical and non-technical) in a cross-functional role
- An understanding of AdTech industry, especially attribution
Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.
Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.