Our growing Product team is looking for a Business Analyst to plan, design, develop, and implement scalable business processes that expand FourKite’s tracking platform. The ideal candidate has previous experience in intermodal (ocean, rail, or air) freight management processes and activities.

Responsibilities

  • Analyzing data quality and performance and other data management responsibilities
  • Working with the technical team to design business solutions
  • Documenting, training, and educating internal customers on the solutions developed/implemented
  • Designing, creating, and supporting reports and dashboards using BI tools for both internal and external customers
  • Developing business metrics to monitor customer satisfaction; Prioritize, and build features to improve these metrics
  • Partnering with Product Support to identify key platform vulnerabilities, bugs and areas of improvement; Appropriately drive initiatives to resolve
  • Researching on new data elements and sources to augment product and business needs
  • Building partnerships internally to both support and influence strategic decisions
  • Communicating and coordinating project statuses across various internal stakeholders in multiple time zones

Qualifications

  • Bachelor’s degree from premier institutes (IIT / IIIT)
  • 1 to 3 years of experience in business analysis or data analysis
  • Strong working knowledge in Advanced Excel functionalities
  • Ability to research and resolve system/process issues
  • Ability to independently drive projects based on analysis, across multiple teams
  • Strong Team Player, excellent business partnering skills, positive attitude and good work ethic
  • Strong analytical skills (analyzing business data, such as sales revenue, profits, volume, shipment count, etc. by products and/or departments)
  • Ability to manage competing priorities and work independently while meeting deliverables under tight time constraints
  • Good communication and interpersonal skills
  • Basic understanding of logistics operations

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